Wrong juice.

[Madcaprym]

Hey there! I think MV is awesome I got my first package today and they sent me samples! Anyway I ordered strawberry shortcake and they sent me strawberry. Understandable mix up. I really didn't care for strawberry, I left them a ticket and hope I can finally try the shortcake!
Has anybody else had this happen? If so did they make it right? They seem like a sweet company, and I'm in love with their cotton candy and waffle!
Thanks in advance!
Ryman

 

[six]

No need to worry. They'll take care of you.

 

[ZooKansas]

Awesome company, no worries.

 

[lexi60]

madvapes makes it right even IF it was'nt their fault..
Best CS ever!

 

[wolfstone5]

You need to create a ticket on MV's site and let them know if you haven't done so already. They'll send you out a replacement pronto.

 

[Madcaprym]

Already sent a ticket yesterday and the will probably respond Monday.?
It's the wknd I love their juice !

 

[TDale]

madvapes makes it right even IF it was'nt their fault..
Best CS ever!

Ditto that. What they've done for me in the past was above and beyond.

 

[daisyd]

+1 twice now they've sent me replacements for incorrect items. Both were completely understandable mistakes, both were corrected super fast.

 

[hoogie76]

I wish we didn't have the mistakes to start with but I guess a certain error percentage is always going to happen.
We'll get to tickets today and get you fixed up.. Sorry for the mix up.

hoog

 

[daisyd]

To be fair Hoog, only 2 in a year to me is pretty good. And one of those was part of a misunderstanding so it really doesn't count anyway. I would screw up some of those items way more often than that.

 

[asdaq]

Is it just me or do these issues tend to pop up on weekends when no one can handle them? This must really boost the grudgery of mondays at the shop, especially for Hoog.

 

[Madcaprym]

I wish we didn't have the mistakes to start with but I guess a certain error percentage is always going to happen.
We'll get to tickets today and get you fixed up.. Sorry for the mix up.

hoog

Hey no problem! Quite understandable mistake! Thank you for your reply!

 

[Madcaprym]

Mad vApes is awesome! They are sending me my juice! I also must say that after tryin other venders liquids MV is my fav so far! Great flavors and spectacular vapor production!
As op said they have quickly fixed the mix up. Going to order some more flavors when I get paid!

 

[hoogie76]

Is it just me or do these issues tend to pop up on weekends when no one can handle them? This must really boost the grudgery of mondays at the shop, especially for Hoog.

Monday tends to be our busiest ticket and order day, from being off on the weekends. But we try to get them resolved pretty quickly to make everyone happy

I actually hate being closed on the weekends but the wife, kids and chores were all sufering from my 100+ hour work week. It was either take the weekends off or lose everything else. I still work a 16 hour day most every day, except for friday, where it's mojito time at 5 o'clock Today is Friday, isn't it?

hoog

 

[Madcaprym]

Hmm well to update I have ordered another hefty supply from Mv and I still haven't received my juice they said they were mailing me( the wrong juice) , they must be busy? Usually the shipping only takes three days. Ite been a while. The ticket I opened says it's resolved, even though I haven't gotten my short cake? It's ok just wondering what happened? Still can't wait for my new shipment coming tomorrow!! Yes!

 

[hoogie76]

mad, just reply to your ticket again if you don't mind. Usually stuff that is in error goes out next day and where you haven't received any notice yet it's worth a poke

hoog

 

[Madcaprym]

Ok thanks!