Capella's Way Behind on Orders??????!!!!!!!!

[chainvapor]

I ordered from Capella on the 3rd. I received an email on the 4th saying my order was "in progress". It is now the 14th and NOTHING! Not even an email saying it has shipped. I sent 2 emails to them and heard nothing back. Are they all on vacation over there or something? I do not mind waiting a little while for their flavors cause they are really good, but what the heck??? almost 2 weeks and still not shipped? Anyone else waiting a LOOOOOONG time for a Capellas order??

CV

 

[MaxUT]

I've just started waiting a loooooong time (ordered on Sunday).

Next time I'll allow for a month to get my order, I suppose. Used to take about a week, so they probably are way behind. Good problem for a company to have these days -- too much business.

 

[chainvapor]

Finally talked to Tom. He said he would ship my order right away. I guess they were waiting on their Marshmallow to be ready to ship (as this was 1 of the 4 flavors I ordered) but it will be another week before it has went through proper QC. So they are shipping me my other 3 items and will ship the Marshmallow separate when ready. They were probably just trying to avoid an extra shipping charge. I can understand that, but they need to communicate a little more. I do not mind waiting a little while for a great product if I know WHY I am waiting. If I am just waiting for the sake of waiting, I get REALLY annoyed!

CV

 

[Shamus]

Glad you got it figured out.
I ordered on the 11th and it shipped the 13th.
Hoping it gets here today.

 

[Luvs5rugrats]

My order took 8 days before I got a "processed" email, then another 6 before I got a "shipped" email, then 4 days to get here. Yeah, it took long time.

 

[banjo]

I have ordered from them, and they are not the fastest supplier around. There is a thread on here somewhere that discusses their shipping problems. You will eventually get your order, so just try and order well before you actually need one of their flavors.

 

[Shamus]

I got my order today.
Ordered the 11th delivered on the 15th.
Not too bad.