Also just for the record theNjoy has much better customer service. I called them and they sent me replacements right away and just requested I send the broken one back. However when trying to get a replacement for the xhale below is a response I get. I want to say it's not worth all the trouble I might as well just get a new one rather than going to all this trouble which is possibly why they make it so hard. I'm just bummed I spent another $20 on cartridges which I might never use.
Hello,
Thank you for your email. I’m sorry that you are experiencing problems with your E-Cigarette and I’m here to help you.
There’s a small possibility that the device you purchased may be defective. However, a lot of the time the E-Cigarette kits just require some minor adjusting in order for them to work properly. Before I go into explaining the return process, let’s go over a few troubleshooting tips.
When you plug the charger into the power source, the charger should light up green, which means the charger is operational. When you plug the device into the charger, the charger light changes from green to red. When it’s done charging, the light will change from red to yellow (or back to green in some models). Charging should last about 2-3 hours. Also, if the charger is not showing a red color it most likely means you do not have a solid connection. Try either tightening or loosening the battery while it’s in the charger. Normally adjusting it will do the trick.
If it still is not working and you believe your device is defective, you can work with us to troubleshoot or get an exchange . We happily accept exchanges for product that may be defective but we do ask that you please send the item back to us for testing (address listed below). We will need to test the device and validate your problem. If we experience the same problems, we will gladly exchange your starter kit for a new one right away.
Please let me know if you have any further questions.