Personally I'm glad for the OP's perspective on the DNA200. It can't be all 'rosy colored glasses'. All products have their strengths and weaknesses.
I also think "help" is an often misused and not understood term.
- if you work for: the vendor, manufacturer or chipset OEM you might be able to offer advanced diagnostics, decision making or product replacement to the user (user to purchasing chain)
- if as a user you've experienced the same or similar problem (and found a resolution) you can be of help by passing on the solution that worked for you (user to user help)
- if as a user you've experienced the same or similar problem and have not found a solution for it, the only help might be offering "your not alone" condolences to the user
- if none of the above apply to you, its rather doubtful that any help can be provided, unless assuming user error and mocking the person with the problem is considered helpful in any way
in internet forums, while some problems get blown up to be way bigger than they actually are others are are seemingly 'swept under the rug'. Both can be difficult to filter out of the chaff and the noise.
A vendor recently offered two different DNA200 devices as possible replacements for a device I'm returning that no longer works and they can't get replacements for. Its good to hear a full spectrum of comments on the device, lest I get overwhelmed by the "hype" and are gravely disappointed with my replacement.
Lets be realistic here shall we?