Bob's off line again BT Open Reach engineer cut me off on Friday for the second time in less than 2 months, hope to be back tomorrow or Wednesday
Terrific! It's their fault, yet you have to wait perhaps 5 days ...it's almost as though it's a privilege
having paying for the so called service!
Was still getting drops in the evening virtually every day and the connection behaving badly at times.
Industry consensus was that Billion are still best for long lines, so I got a new Billion 7800NXL router yesterday, and configured it around lunch time. I got a drop an hour later, so it wasn't the old router (I like this new model though)
At ISP's suggestion, I'm currently using my connection in the test socket with the phone unplugged - no drops so far, and they're monitoring it!
I must say, Zen are being very helpful, and spent quite a while on the phone with me yesterday trying various things. They even used T.Viewer to alter something in the router settings for me (couldn't work out how to change a Wi-fi pass code.)
Thinking is that it's either the phone line or the interior wiring (phone) ...but we have no interior extension wiring now - it was all disabled when I had a new NTE5 fitted, and some of it removed completely when decorating, so it looks like it could be the BT side of the phone line ...toes crossed!