This is Too Funny!!!
Why would a Mod Maker not want a customer to send something back for repair?!?
Curious, Jim
They way it was written it sounded like do not force them or send them back.....Like most modders.
GP goes above and beyond. Aftercare is the most important factor in my purchases. GP is the first company that never immediately blames the "user" , Like there is no way in the world even with all the QC that there could possible be a fault with their product. Things happen, these are made by humans using machines to help. They are hand finished and prepped, but even in the best of conditions things happen.
With past modders if you felt you had an item that was flawed it was always "you did this, you did not do that" or "this is for advanced users" etc. But rarely do you get , we are sorry, lets go thru some common steps, OK, send it to us and we will replace or fix.
How experienced does one have to be? Is there an official rating ? And worse yet, if they find out you are female? You can practically hear the laughs .....
Sorry rant over..... BUT yes, GP is one of the less than half dozen modders with Pride and dedication, that REALLY stand behind their products even if you are not a well known reviewer.