Smok alien wont connect

[Rosso79]

Hi all, was just wondering if anyone has a solution to my problem, ive just got an alien 220w and cant update the firmware its running ver b1.0.1 at the moment, but no matter what i try it will not connect to the isp programming software (ver 1.4) that smok provides in there download section.

I'm running win 10 and have followed the instructions to the letter, windows installs device fine but when i click connect it says "no such usb device" have tried reinstalling drivers, different leads, different pc but still the same.

As a last resort i went on the site that makes the isp software and downloaded the latest version (2.0) and when i run this the device connects straight away! But the interface is different so the guide smok provides doesnt work and am worried about bricking the vape mod, have emailed smoktech but had no reply.

So if anyone can point me in the right direction it would be much appreciated, thanks in advance.

 

[xabbu]

you did put out the batteries before?
pressed the firebutton all the time?
used the original data USB cable?

 

[Rosso79]

Yes already tried all of those things, including a different pc running win 10 and one running win 7, still the same "no such usb device"

 

[Sugar_and_Spice]

There is also a 2nd way to upgrade the firmware on the device itself. Under settings and I think under the screen option tho I have not tried it that way. On that one you can leave the batteries in the mod and you don't have to hold the fire button.

 

[Sugar_and_Spice]

You can also download the upgrade version here. Version is 1.2.2
Alien and Osub Plus Firmware Upgrade Guide--SMOK® Being with you for all great vaping time!

You may have the wrong one uploaded. This is the one I used and it works for me. Some users suggest before upgrading to highlight the erase button on the bottom part of the uploaded screen first to erase all programming on the mod and then when that is finished to highlight the aprom and the config buttons and again hit the submit button. I don't know that it makes a difference but that is what I did.
Just make sure you have the downloaded version of the aprom file(hex) by finding it in your download folder. And that you click on it so that it appears in the upgrade screen. The path is shown also in the box to the right of it.

 

[Rosso79]

Teah tried both without batteries holding button and going to update in menu holding button, both ways same result when hit connect "no such usb device" the pc makes the beeb to indicate device is detected, i dont think its a problem with windows, because version 2.0 of the isp programming software connects to the mod, its like the 1.4 that smok provide is out of date for device, my device says ver b1.0.1 nobody mentions a version b on any forums so maybe i got newer model with different hardware is what im starting to think.

 

[Rosso79]

You can also download the upgrade version here. Version is 1.2.2
Alien and Osub Plus Firmware Upgrade Guide--SMOK® Being with you for all great vaping time!

You may have the wrong one uploaded. This is the one I used and it works for me. Some users suggest before upgrading to highlight the erase button on the bottom part of the uploaded screen first to erase all programming on the mod and then when that is finished to highlight the aprom and the config buttons and again hit the submit button. I don't know that it makes a difference but that is what I did.

I cant delete anything as the vape will not connect in first place and yes that is one i downloaded multiple times.

 

[Sugar_and_Spice]

Wow. I hope Smok answers you soon cause I too would like to know the answer. Is the mod working for you now? If yes, then you have time to wait for an answer. Fingers crossed for you.

 

[Sugar_and_Spice]

One last question. Are you sure you are using a data transfer cable? Not all cables are both charging and data transfer cables even tho they look a like. Have you tried different cables?

 

[Rosso79]

Yeah device works great in wattage mode, not tried tc yet, no firing delay or misfires, so maybe they revised the hardware, its just annoying as i like to be upto date with any tech i own, got update ocd! But yeah am hoping smok will get back to me but not holding my breath, I'll keep you updated.

 

[Rosso79]

One last question. Are you sure you are using a data transfer cable? Not all cables are both charging and data transfer cables even tho they look a like. Have you tried different cables?

Must have tried 20 different cables!

 

[Sugar_and_Spice]

Sorry...had to ask. Is it one of the newer ones just released? The colors are nice but since I put protection on them anyway its never really seen. Rather have the mod protected personally. Well, lots of members are having trouble with the tc in the newest version of the upgrade anyway, so maybe you are better off waiting. Most would like to return to the original version their mods came with, so if you are using tc then its a blessing in disguise.

 

[Rosso79]

Its the silver one, only got it yesterday, no wobble on the fire button and paint job is spot on, not a blemish on it, and feels really solid, so reckon it must be newer model, and yeah have read about the tc issues but was more bothered by the fire delay and misfire as mainly use wattage mode, but no had a single issue so far!

 

[Sugar_and_Spice]

I have several myself and use wattage mode. I did upgrade a couple of them to the newer version but have not had any issues with either version. And none of my fire buttons have ever wobbled. For me I was looking for longer run times between charges and this fits the bill. Love these mods.

 

[Rosso79]

Yeah am loving the mod, apart from this update issue, bought the g-priv before this but it lasted 5 hours before it broke so return for a refund, am hoping the alien fares a bit better!

 

[xabbu]

another idea: did you try the other way to update your Alien - via the menu function...?

 

[Rosso79]

another idea: did you try the other way to update your Alien - via the menu function...?

Yup tried that way too, no different.

 

[xabbu]

did you try to clean the USB port?

 

[Rosso79]

Its not a problem with the device not connecting to windows, its detected fine, just the update software 1.4 doesnt see it, 2.0 connects to it fine so i know all leads and connections are ok.

 

[KenD]

Apparently the tc doesn't work properly on firmware 1.2.2 so you might be better off not upgrading.

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