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Acceptable postage time????

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rhodzy

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Oct 30, 2013
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Yorkshire, England
www.rhodzy.com
I too am having a mare with the ukecigstore, they emailed me a few days ago to say that the charger i ordered isnt avaliable and what do i want to do, have a replacement one (different model) or wait until its in stock, emailed them back ten minutes later and still no reply.

My £145 order still hasn't arrived, tried calling no answer, no replies back to emails for a few days. I actually spoke to them about 4 days ago on the phone the day after i placed my order to change the delivery type as I wanted for the next day which they emailed me to say they had (Royal Mail Special Delivery) but this was obviously not the case and 3 days later I am still without my order.

I'm now in a situation where I have to head back home without my order, then get my parents to post my order down to me when it finally arrives.

I usually use totally wicked and never had an issue with them before, but this will be the last time I use ukecigstore.

Love from

Angry Customer
 

rhodzy

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Oct 30, 2013
98
66
Yorkshire, England
www.rhodzy.com
Order never arrived!

Opened the PayPal dispute with them, they didn't even respond to that. Escalated it to a claim and let PayPal do what they do... within a few hours PayPal had awarded me VICTORY! I got a full refund... no idea what to do if the items arrive though... I will probably not sign for them and let it be returned to sender.

This company gave me a real headache! luckily I stayed off real cigs while they dicked me around.

Ordered the same order from vapour-room.com so fingers crossed these are spot on. (I should have really read reviews again, but I needed the order for next week before I go on holiday!)

My advice though, stay away from UK E CIG STORE

I was gonna place an order with them, defo won't be now after reading this, I'll stick with Vape Escape and the B&M near my Mum's.
Stumbled across enjuice earlier while drooling over provaris, will give them a whirl soon.
 

rhodzy

Senior Member
ECF Veteran
Verified Member
Oct 30, 2013
98
66
Yorkshire, England
www.rhodzy.com
I literally had a response saying I had own from paypal within hours of it becoming a claim! Madness!

They should have it frozen, I wonder how many other people have raised claims against them!

Got all my goods now delivered from vapour-room and really impressed with everything!

Wow, they just folded on a ~150 quid dispute? They've got to have their PayPal account frozen soon, right?




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