Ahlusion E-Juice Part 3

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PennyLynn

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Did anyone notice the four new juices on the site yesterday? They've vanished today but they looked amazing and there was reference to a new line as well.

I saw them...they had posted on FB that these flavors were coming. I'm excited about one that sounds like my beloved Angel Sauce.
 

PennyLynn

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Thanks, Vagabondnurse! I'm free to be meee - as sour as a crabapple!

I follow a low-carb diet, and I think that over time I've lost much of my taste for sweet junk. Now dark chocolate is a different story.
I agree with you on the teas. I drink a lot of iced tea but it doesn't seem to translate into a vape very well. I'll have to try a Boba tea one of these days.
 
Thanks, Vagabondnurse! I'm free to be meee - as sour as a crabapple!

I follow a low-carb diet, and I think that over time I've lost much of my taste for sweet junk. Now dark chocolate is a different story.
I agree with you on the teas. I drink a lot of iced tea but it doesn't seem to translate into a vape very well. I'll have to try a Boba tea one of these days.

I think iced or hot tea is my main form of fluid intake most days. The Boba Tea I like to let steep for a month because.... well, I let everything custom made steep for a month. I initially didn't know what to think of the BT but it grew on me in a good way and now it's one of my favorites. I do think teas are hard to translate into a good vape but many people seem to like Ahlusion's teas. (Another good tea vape I've found is P.O.E.T.'s "Dolce Nero Te." It's much better fresh than steeped.)

And hey, we have another thing in common, I'm a big sour curmudgeon too! Now get off of my lawn!
 

EleanorR

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Well it looks like I have my first mix up with a package not getting delivered. I just called Ahlusion and spoke to a guy named Matt. He basically told me if I don't get it I am S.O.L and that it's not their problem, it's mine. I thanked him for his assistance and told him to have a nice evening.

Actually, it's the USPS's problem. Did you get priority shipping, or any other tracking number for your order? This time of year especially it's a dicey proposition waiting on mail. :( (I posted some bills on Monday the 15th -- the busiest mailing day of the YEAR! I sure do hope they make it to the right creditors on time!:facepalm:)
 
Well it looks like I have my first mix up with a package not getting delivered. I just called Ahlusion and spoke to a guy named Matt. He basically told me if I don't get it I am S.O.L and that it's not their problem, it's mine. I thanked him for his assistance and told him to have a nice evening.

What were the circumstances? Did the Post Office lose it? Was it sent to the wrong address? If you've got a tracking number then call the USPS and let them know that they lost your package. I'd press hard to either have them find the package or reimburse for the goods.

I've personally only had one Ahlusion package not get delivered and that was because I had it sent to the wrong address. I move frequently with work and didn't notice that the delivery address had defaulted to a place I had moved out of. I contacted the Post Office and they knew roughly where the package was located but refused to forward it to me since I hadn't had my mail forwarded when I moved.
 

Skeebo

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Actually, it's the USPS's problem. Did you get priority shipping, or any other tracking number for your order? This time of year especially it's a dicey proposition waiting on mail. :( (I posted some bills on Monday the 15th -- the busiest mailing day of the YEAR! I sure do hope they make it to the right creditors on time!:facepalm:)


I have a tracking number, it's not priority shipping though. It's a small order (about $25). I think I was just taken back by how unconcerned Ahlusion was about it. Perhaps I was expecting something more than I should have...
 

Skeebo

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What were the circumstances? Did the Post Office lose it? Was it sent to the wrong address? If you've got a tracking number then call the USPS and let them know that they lost your package. I'd press hard to either have them find the package or reimburse for the goods.

I've personally only had one Ahlusion package not get delivered and that was because I had it sent to the wrong address. I move frequently with work and didn't notice that the delivery address had defaulted to a place I had moved out of. I contacted the Post Office and they knew roughly where the package was located but refused to forward it to me since I hadn't had my mail forwarded when I moved.

The tracking shows it took off from Swartz Creek, MI and it simply never landed since Friday.
 

Katya

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Actually, it's the USPS's problem. Did you get priority shipping, or any other tracking number for your order? This time of year especially it's a dicey proposition waiting on mail. :( (I posted some bills on Monday the 15th -- the busiest mailing day of the YEAR! I sure do hope they make it to the right creditors on time!:facepalm:)

True, but if Matt told a customer that it was his problem and not Ahlusion's and that he's on his own, that's bad form, IMO.

Matt should have told the customer about the tracking number, how to contact the USPS, and offer further assistance if necessary. I had a similar problem with another vendor's package and that vendor offered to contact the USPS also, and promised to resend the merchandise, free of charge, if our efforts with the USPS failed. Yes, that's above and beyond, but that's good customer service. Telling a customer that a missing package is "not our problem" is not good customer service. :blink:
 

EleanorR

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True, but if Matt told a customer that it was his problem and not Ahlusion's and that he's on his own, that's bad form, IMO.

Matt should have told the customer about the tracking number, how to contact the USPS, and offer further assistance if necessary. I had a similar problem with another vendor's package and that vendor offered to contact the USPS also, and promised to resend the merchandise, free of charge, if our efforts with the USPS failed. Yes, that's above and beyond, but that's good customer service. Telling a customer that a missing package is "not our problem" is not good customer service. :blink:

Oh, I totally agree, Katya -- I just wanted to let Skeebo know that there was a better (and correct) avenue worth pursuing . . .
 

Katya

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The tracking shows it took off from Swartz Creek, MI and it simply never landed since Friday.

That alone doesn't mean anything. USPS doesn't really "track" packages at every hub. What they offer is only delivery confirmation. I've had packages showing pickup only for days while the package was really en route to my destination. It's a busy season. If you're worried, contact the USPS--you've got the tracking number so you're good. I'm sure your package will show up in your mailbox--no matter what the tracking status indicates. :)
 
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Iowa Gal

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The tracking shows it took off from Swartz Creek, MI and it simply never landed since Friday.

This time of year packages take longer in the system and also tracking doesn't always get updated like normal. The only time I would be concerned this time of year is if it shows delivered and is not in your mail box.
 

Lisa66

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This time of year packages take longer in the system and also tracking doesn't always get updated like normal. The only time I would be concerned this time of year is if it shows delivered and is not in your mail box.

Agreed. USPS, even with tracking....is not exactly a good source of their very own info. I've fretted over numerous packages, only to have them show up. Only pickup and delivery showed on tracking; nothing in between, even though it was supposed to be part of the deal. Stinks, but that's the way it is.
 

Skeebo

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I agree, it's probably still going to be delivered. I explained to Matt that I was just wondering if they wanted to make a note of the situation on my account. He didn't even want the order number, which took me off guard. It is what it is. You never know, his 13 year old turtle might have taken ill and he just had it up to here (skeebo holds hand above head for some reason). You know what sucks? My Light French Roast is in that box! My first ever LFR bottle... and Autumn Mist.... all AWOL, or is that MIA?
 

clnire

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Well it looks like I have my first mix up with a package not getting delivered. I just called Ahlusion and spoke to a guy named Matt. He basically told me if I don't get it I am S.O.L and that it's not their problem, it's mine. I thanked him for his assistance and told him to have a nice evening.
I had that about 2 weeks ago. Package took a side trip around Florida. I emailed USPS because I know once accepted and at the PO it is out of Ahlusion's hands. The package showed up 2 days later. I did not get a responce from USPS. This has happened before and although they never reply my package always shows up in a day or two.
 

SnowDog

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I have a question about feedback. I sometimes get feedback emails from Ahlusion on liquids that I've already submitted feedback for. If I happen to have a different opinion I will submit feedback again but that hasn't happened yet.

Do you folks submit feedback for all of your feedback emails or do you pass on the ones that you already submitted feedback for?

I want to be as helpful as I can for the good folks at Ahlusion but double feedback seems like overkill. On the other hand, I feel like I owe it to them because of the 15% coupon code that accompanies those emails.
 
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