I want to start a conversation about custom orders. I'll start by apologizing for how long they are taking. I am sorry to those waiting on them. We never meant to let you down, mislead you about the time it would take, or frustrate you in any way.
Freddy and I had a chat, and while good things take time, nobody realized it would be this much time. I just want to open the door for discussion here to collect suggestions on how we can make things go smoother in the future. Some suggestions that Freddy made included
Skype-ing before we start or during the creation process
Preview pictures that come up as you place your order
Create ways for people to more clearly express exactly what they are looking for to reduce the number of customs that get re-made
If you are still waiting on a custom please express your feelings to us. If you have more suggestions on how we can better handle custom orders in the future please share that too. I will be checking back in as work permits today. We will continue to do our best at getting these made, and with your suggestions it will hopefully happen more smoothly/quickly.
-Bert
I am using Tapatalk. Please excuse errors.
I think a skype conversation or even just a phone call would probably help you guys keep from having do overs alot! Sending A quick doodle of what you have in mind before you start might also be good. I usually do that with my custom jewelry orders and it seems to work! And for those of us who have been collecting for a year or better now, the wait isn't so bad. We know the amount of time and thought you guys put into these and faster turn around time is not worth sacrificing that for. You haven't let anyone down.


& sometimes he'll come a dustin my side table which alarms me for my TrippyTippeeees! And he starts again..."TRIPPEEEEE TIPEEEEEE, TRRRRRIPPPPEEEEE TIPPPPEEEEEE" Ya, I don't even like him near them, the big ox!
