alright folks, i was tired of rumors and speculations about illvapes so i sent this email :
you should know that your business practice has been brought into question on forums, people see you guys as a shady operation and with unreliable customer service. everyone is assuming the pre orders from every vendor of the no logo DNA 30 is coming from CLOUPER, when people ask you who your manufacturer is and you give a response of " we are working with a private company that is very reputable" without actually giving us a name when every other vendor has no problem naming there source, you can see how your customers can think thats being shady. to them your basically saying, you dont need any real information just give us your money and trust us. your competition is not only answering every single question but also updating there web pages with changes in delays due to manufacturers request.
im not writing this to scold you guys, just letting you know your customers concerns. truthfully with the many vendors out there i chose illvapes because i wanted to support a local vendor. like i said people are talking but i wanted to form my own opinion by asking directly.
i simply would like to know who your manufacturer for the DNA 30 no logo clone is and what is going on with the delay and why, i want an actual name of the company not a generic copy + paste answer i've heard you given to some other people with the same question
if you cant answer this question then its fine, i will just have to cancel my order
thank you
illvapes response:
Yes, I believe we are working with Cloupor for the hanas. We put in our order 3 weeks ago and are expecting them soon. They have not notified us of any delays so I don't know if orders are really pushed back. The "private company" response is to protect our company from getting outsourced to other companies. They do manufacture custom products for us, so we try to release that information scarcely. Previous products we have received from them have been of great quality and we love working with them. I will talk to the manager to get an update on the status of the hanas and see if we can send out a mass update email.
Best Regards,
Illvapes Team
there you go folks.... i may have had to been a little harsh but i finally got the answer...