Personally, I found their service to be stellar. I ordered a silver cana from them on Tuesday, had it in hand on Thursday. I can't speak for everyone, but my unit is near
flawless so far. The only issue I've found is I've seen mine decrease wattage by .1. This is no issue for me at all. My mod had no scratches. I have not had any fire button issues what so ever. I am really impressed by my purchase from them. I paid about 6$ more than the 101 vape preorder, which I still do not have. At this moment in time, I hold Wet Vapes in high regard, just because of the fact that I was able to get one of these in hand right away. I couldn't be happier. Well, I guess I'll be happier once my green mod from 101 ships. IMO these little mods are well worth the 70-80$ I have in each of them.