AVE Customer Disregard or Abuse?

[Stevensbox]

I've been following threads that indicate AVE is back but gets filled up quick. So I actually went thru the frustration of setting up my alarm clock and trying for an hour to log on and getting the same "we're closed ..." message. Tried this for the last 2 days. With absolutely no feedback to their customers, I'm really ready to give up on them. How do you tell if they're really online or if they're just abusing their customers with that false message? Really wish I knew the real story with them. A merchant website is NOT nearly this difficult to set up, unless you hired a clueless 9 year old wanna be geek.

 

[Jeremyt]

They don't open til 8 PST so not even open for business yet today and he is working on getting a dedicated server to handle the load. Was open yesterday and the new site still wasn't capable of handling the massive flow of customers.

 

[andyman97]

There has been feedback. Look at the stickied thread at the top of AVE's forum. Ben has detailed what the issues are and provided a few updates.

 

[Stevensbox]

Thanks, Got the time zones mixed up. I'm an idiot.

 

[marcyprojects]

I guess theyre not opening today either.

 

[ATLien]

I'll have an update later today but let me give you some idea of what is going on.

The website was tested yesterday and the coding... did well. The server wasn't so lucky. The server was well below the threshold for what I specifically asked for. Main point, it was supposed to be a dedicated server, unlimited (or 20TB+) bandwidth, with the ability to handle our customer load. This issue was "taken care of" so far into the beginning of this build process I failed to revisit it and give it the attention it deserved.

Now, the website is very much offline as GoDaddy switches us from an Economy shared server plan with 100 connections to the dedicated server we wanted at the start. The most aggravating part being that it may take days to get the website back up.

All of our information is still on the website, invoices and charged orders. Every charged order,even if you received an error message, will be processed. I only need to see what order numbers were paid for and I can adjust their status to "processing" if they aren't already. Mostly, I just want access to the invoices so that I can get my new wookies working on orders today.

For now there is no timeline on when the store will be open. Rest assured, when it does become available soon, we will be processing and shipping orders.

This is from his thread yesterday. Patience my friends, patience

 

[Stevensbox]

Yeah, they're down for a while. Thanks for the info.