He gave me the cone because he said the only avaleable replacement with an acceptable cutoff was black. I already had a "FULL" SET OF BLACK AND 3 CONES FOR 3 BATTERIES; 750, 900 AND 1300. HE SENT A black replacement and since I had purchased a silver cone he replaced it with a black one.
in my opinion Ty is one of your BEST CSRS. It appears were where we were and I repeat what I said before, beware. No more, no less. If anyone considering a Riva wants a black set, go for it. If you want silver, forget it.
I do believe you did your best and Frankly, I consider my deal complete. I received another working black replacement with a 15 second cutoff. Its not silver but I'm firmly convinced its the best that can be done so thank you anyway and goodnight.