I've got no problem with the product but personally I think their shipping is .... I've been waiting over a week for atomizers, IMO that's inexcusable especially when dealing with stuff that's keeping people away from cigs.I've gotten packages from California and Hawaii in 3,4 days.
I think the biggest problem with Blu is that they just don't update their product. Similar products like Volcano, Revolver, Modern Vapor, etc are constantly improving and updating their products. Blu just kinda sits there with no new flavors, no new atty design, nothing. It's pretty common that people buy all their accessories elsewhere.
As soon as I found out about volcano, I started getting accessories there myself. I never had a problem with shipping. I had to send back a defective blu pack and two defective batteries. I got my replacements no questions asked in exactly a week from the day I took them to the post office both times. When actually ordering something, I got my order from them within a week. Unless they actually wait around to ship your order, the shipping time isn't their fault at all. Once it leaves their hands it's up to the US postal service to get you your package.
Yeah, waiting for atomizers isn't good either, but it's not their fault yours broke when they did, or that you didn't prepare by buying extra ones in case the ones you already had did go bad, so that shipping thing is irrelevant, even if they are screwing around with your package. You have a right to be upset if they are, but not for any other reason in this case.
Anyway, my beef with the company comes from the lies about battery life/charge time and cart life. Also, there's no reason their kit should cost $60. And by the way, my brother had to wait about a week for his magma kit from volcano(he started with magma, I told him to because I didn't know about joye 510 at the time, or much about anything other than blu, and I knew he wouldn't be satisfied with blu because he smokes at least a pack a day. Also, I hadn't yet tried dripping), only to discover that they sent him a Volcano atomizer. Technically he could have used it and been fine(neither of us realized it at the time), but they still made a mistake. He had to wait about another week for the right atomizer to be sent to him, and they made him send the volcano one back. I don't think they reimbursed him for the postage to send it back. In my opinion, that's bad service. They should send the magma atomizer via the fastest method possible for screwing up and not sending him what he ordered to minimize any extra waiting. They should let him keep the atomizer they did send or at least reimburse him for postage to send the volcano atomizer back because it was NOT his fault that it was sent out. And while volcano doesn't lie like blu does, at least not that I'm aware, they are still guilty of selling overpriced goods. $80 for a magma kit. You get a PCC which is nice, but only one atty, which i think is more important than a PCC anyway. For half that, I got my 510 kit, and Tasty Vapor has that for $25 and batteries for $4.50. He could have saved 30 bucks and gotten something BETTER because a magma PCC won't fit manual batteries.
Anyway, I'm not trying to bash volcano, just pointing out that they're not perfect either. They're not as bad as blu since they don't lie, and they DO offer bulk discounts which makes up for being overpriced, but only by a little bit. Overall, I'd rather buy from Volcano for sure.
LOL, blu won't upgrade anything, they're spending too much on being advertising whores to have any money left for R&D. Not that they'd need it anyway, since they don't actually make any components of the product they sell. Actually, they probably don't upgrade anything because the older versions of components are cheaper, and they want as much profit as possible.
You know, it's a real shame there's no generic L88B that doesn't cost a lot more than it needs to that's also sold in the US. A generic L88b starter kit should cost about $30 at the most considering a 510 kit seems to average about $40 or $50.