Canada Post delivered notice, but no package??? Does this happen often?

[salisara]

The first time this happened to me I went to the post office and got a bit frustrated and shouty with the poor woman who works there (I went back and apologised the next day!).

I was in there the other day and another customer was getting even more irate over a similar issue and the post office worker was trying to explain that it was completely out of her hands. I had a long talk with her afterwards and it turns out that it's all just a totally screwed-up system of scanning procedures that the depots and deliveries drivers use. No one seems to understand how it works, or should work. As soon as something gets on the truck it often gets marked as either 'attempted delivery' or 'delivered', which is kind of frustrating when you've been at home all day and no one's come to the door. Sometimes the online status says 'item delivered' when it's still on the truck and no delivery slip or package has yet been dropped off at either the destination address or the local post office. The item may not be available for pick-up until the following day. Clear? No, not to anyone at Canada Poste, either. They're as confused as we are. Don't waste your time calling customer service.

Whoever designed the system obviously never uses it (but they probably got a bonus anyway). All I can say is, put on some ambient music, do a bit of yoga breathing, don't go and shout at the poor schmuck in the post office - it's not their fault. Oh, and set up a reminder on your computer so you remember to order your next batch as soon as you've started on the current one!

 

[venter]

My problem is getting those stupid notices in the community box... which happens to be on my property and less than 10 feet from my front foor. They don't even attempt to deliver the package, just dump the notice. I let it go the first few times and then started calling it in. I would give them the number on the notice - which was not in their system because he scans them all at the end of his shift.

After reporting this 4 times they finally had a supervisor call me. He tried all the usual excuses - which failed since I work from home and had called in before he even scanned the packages to date.I ask where I could send my invoice. He asked what invoice? I told him I am billing CP for all the time it takes me to go pick up the packages. Since I was doing their work for them I wanted to get their pay
He told me I should not have this issue anymore. I had a delivery the next day so I planned to do some yardwork at the time I knew they came by to deliver to the community box.

I see him putting a notice into the box so I went to get my mail and had a talk with him. I told him that if he is too lazy to walk the 10 feet to deliver it he could just honk his horn and I would come get it from the truck. Since our talk every single package had been delivered to my door. I guess looking like an out of shape, retired linebacker has its advantages sometimes