can't get a response

[mudmanc4]

Attach a photo and sent an email back.
I hope to answer.

My email address is dolcoco@gmail.com.

Fola, you just sent me the email 32 minutes ago at eastmallcs@gmail.com , please give me a few minutes to figure out what your issue is, and i will answer you, ok ?

Thanks, Mud

 

[fola]

I just sent an email back.

 

[star4024]

Thaks for the emails letting me know you would help me. I am waiting for the problems to get solved with the emails and the site.. can u let us know when things are back to normal??

 

[miss MiA]

'mornin mud, I'm too much of a wimp to start a thread just to ask these measly questions, so thought I'd piggyback on star4024's new post and see if I could get a smidge of your attention that way.

I think I want to place a pretty large order for DSE901 attys (btw, genuine SLB, right?), but as of earlier this morning you only had one (you know, one as in three) red one left. That there looks like the niftiest color of the bunch to me. Any idea when you'll get more red ones in? (I'll be getting some blue and maybe a few pink as well, but would hate to miss out on red. Would also entertain notion of other colors not debuted yet if by chance any are in the pipes!)

Might throw in a few 510 attys too... What brand are EM's these days?

Also, is it still the case that the best, or only, way to place an order for now is to email the order info to David, as detailed in another thread (hmmm, could be tense not having auto-inventory tracking for any items of which there's only one or so left... ); or as long as the site is cooperating, should we place the order through it?

Well I've got my nerve, saying "measly" then sneaking in four whole questions! <---{sneaky way of making sure mud realizes there are four and answers them all, without looking .... retentive! Well, to clarify, I mean myself; it's really not my business if YOU want to look .... when answering them! }

 

[Harreh]

Well so far East Mall have shipped me incorrect and damaged goods that they will not replace and have lied with false EMS number on the paypal dispute in order to get this dispute closed dispute the issue still being outstanding.

I placed an almost $200 USD order, 3 of my batteries are faulty, i ordered 5 packs of carts and they were all the wrong carts. So my entire order is useless as the carts dont fit. I definately wouldnt recommend these guys after they ignored all my emails and wouldnt talk until I lodged a pay pal dispute

 

[mudmanc4]

Have you tried contacting me at all in customer service ?

And I highly doubt that anyone would attempt to falsify a tracking number ok, thats futile for one, so please before making such statement, contact me ?

Eastmalls email system has been down for some time now, this is why the stickied thread here to assist you by showing the email as eastmallcs@gmail.com.

Thanks, Mud

Please place order number in title, and ems in your correspondence ,
Thanks, Mud

Well so far East Mall have shipped me incorrect and damaged goods that they will not replace and have lied with false EMS number on the paypal dispute in order to get this dispute closed dispute the issue still being outstanding.

I placed an almost $200 USD order, 3 of my batteries are faulty, i ordered 5 packs of carts and they were all the wrong carts. So my entire order is useless as the carts dont fit. I definately wouldnt recommend these guys after they ignored all my emails and wouldnt talk until I lodged a pay pal dispute

 

[Harreh]

I've been dealing with David Yang, perhaps you could discuss with him about the tracking number of my replacements that was sent to somebody completely unrelated and emails that have gone without response.

However I am beyond dealing with this, I placed this order on Feb 08 and all i have sitting here is faulty goods that couldnt be used even if I had the carts. I'd prefer not to contact you in private at this point as doing that has yielded no results. If you'd like to resolve this issue I'm sure you will have no issue holding this discussion in public

 

[mudmanc4]

Harra, I'll ask again ok , please contact me at the customer service email suggested if you would like me to assist you any further with this. And if you dont mind, please forward me all the emails you have said to have sent to eastmallcs@gmail.com that have had no response. Please include your ECF username as well.

I will also need your order number included in the email title

For the record, there are no emails in my inbox that have gone unanswered. Please check that you are sending your messages to eastmallcs@gmail.com

As you may not have been aware of, eastmall has had an issue with there email server being broken, we have had a new email now for a couple of weeks for customer service , as well as a temporary order email that is as ell been stickied in the eastmall forum.

Thanks, Mud

I've been dealing with David Yang, perhaps you could discuss with him about the tracking number of my replacements that was sent to somebody completely unrelated and emails that have gone without response.

However I am beyond dealing with this, I placed this order on Feb 08 and all i have sitting here is faulty goods that couldnt be used even if I had the carts. I'd prefer not to contact you in private at this point as doing that has yielded no results. If you'd like to resolve this issue I'm sure you will have no issue holding this discussion in public

 

[mudmanc4]

Hey miss MiA , I can't tell you in all honesty where eastmall gets each device, as i am not in that dept. , I'm sure I will have an ask for you though ok. As for the updating of stock , you'll have to check the site frequently for this, they sell quickly as you know.

For now, until the new website is up and running, please place all orders to email >> david790424@hotmail.com << .

Thanks, Mud

'mornin mud, I'm too much of a wimp to start a thread just to ask these measly questions, so thought I'd piggyback on star4024's new post and see if I could get a smidge of your attention that way.

I think I want to place a pretty large order for DSE901 attys (btw, genuine SLB, right?), but as of earlier this morning you only had one (you know, one as in three) red one left. That there looks like the niftiest color of the bunch to me. Any idea when you'll get more red ones in? (I'll be getting some blue and maybe a few pink as well, but would hate to miss out on red. Would also entertain notion of other colors not debuted yet if by chance any are in the pipes!)

Might throw in a few 510 attys too... What brand are EM's these days?

Also, is it still the case that the best, or only, way to place an order for now is to email the order info to David, as detailed in another thread (hmmm, could be tense not having auto-inventory tracking for any items of which there's only one or so left... ); or as long as the site is cooperating, should we place the order through it?

Well I've got my nerve, saying "measly" then sneaking in four whole questions! <---{sneaky way of making sure mud realizes there are four and answers them all, without looking .... retentive! Well, to clarify, I mean myself; it's really not my business if YOU want to look .... when answering them! }

 

[miss MiA]

Hey miss MiA , I can't tell you in all honesty where eastmall gets each device, as i am not in that dept. , I'm sure I will have an ask for you though ok. As for the updating of stock , you'll have to check the site frequently for this, they sell quickly as you know.

For now, until the new website is up and running, please place all orders to email >> david790424@hotmail.com << .

Thanks, Mud

Thanks mud! Oh no need to ask around more about the red atties, I decided to just skip 'em for now. (Was coming back here to edit my post to save you from having to check! Ah well, sorry! )

 

[Di]

Thanks mud! Oh no need to ask around more about the red atties, I decided to just skip 'em for now. (Was coming back here to edit my post to save you from having to check! Ah well, sorry! )

no worries -- miss mia,

we are always happy to help with anything we can,

Mud and I do collaborate a lot here,
and we do our best to bring you as much information
and as often as we can ----

please do keep asking when you need some help or answers on products, we do our best to help with everything we can for you.

 

[miss MiA]

Gracias Di! This was a silly thread for me to end up burying a question in anyway; insomnia must be making me goofy(er)! <--- That's the 'yawn' smiley... Hmmm, maybe it's only me who yawns with their mouth open!!

no worries -- miss mia,

we are always happy to help with anything we can,

Mud and I do collaborate a lot here,
and we do our best to bring you as much information
and as often as we can ----

please do keep asking when you need some help or answers on products, we do our best to help with everything we can for you.

 

[Di]

Gracias Di! This was a silly thread for me to end up burying a question in anyway; insomnia must be making me goofy(er)! <--- That's the 'yawn' smiley... Hmmm, maybe it's only me who yawns with their mouth open!!

no, mia,

we do many things with our mouths open -- !!!! 8-o 8-o 8-o 8-o

 

[sydneyoz]

Hi all,

I ordered some items around midday today, check out and paid with Paypal and I got my Paypal receipt.

This evening I logged into account and my cart still showing all the items I ordered and paid.

Further when I clicked on "View my points Balance and Points received", it shows my order number, when I clicked on it, it said "You have not yet made any purchases."

 

[mooody]

Mud and/or Di probably answer this better then I. I've ordered some weeks ago, the package is in Australia, and still all the items show up in the shopping cart, which will be annoying for future purchases. I believe they're having problems with the current website, and they will revamp it very soon. Most likely have to manually enter the points balance.

 

[Di]

Hi all,

I ordered some items around midday today, check out and paid with Paypal and I got my Paypal receipt.

This evening I logged into account and my cart still showing all the items I ordered and paid.

Further when I clicked on "View my points Balance and Points received", it shows my order number, when I clicked on it, it said "You have not yet made any purchases."

Mud and/or Di probably answer this better then I. I've ordered some weeks ago, the package is in Australia, and still all the items show up in the shopping cart, which will be annoying for future purchases. I believe they're having problems with the current website, and they will revamp it very soon. Most likely have to manually enter the points balance.

Yes, you are right Moody---
the webshop is having big problems,

most things are having to be edited manually which is a real - PITA - hahaha

but it will all be solved with the new site in a couple of weeks,

please bear with us, and thanks for your patience........

there are several threads on here with instructions on how you should do things during this problem period ---

please take the time to read them - thanks -----

 

[sydneyoz]

Thanks for the reply Di,

Would you be able to tell me if the order might have gone through? Or is there an extra step I need to do to complete the order? (Email Eastmall with the order list and Paypal receipt?)

Clicking on "View my points balance and points received" on my account page does show the order number (point status pending), but clicking on it says "You have not yet made any purchases."

With my shopping cart still full of the items I ordered, and no "order acknowledgment" received I am just a bit worry that i might be waiting for weeks thinking the order is on its way.

Cheers

 

[Di]

Thanks for the reply Di,

Would you be able to tell me if the order might have gone through? Or is there an extra step I need to do to complete the order? (Email Eastmall with the order list and Paypal receipt?)

Clicking on "View my points balance and points received" on my account page does show the order number (point status pending), but clicking on it says "You have not yet made any purchases."

With my shopping cart still full of the items I ordered, and no "order acknowledgment" received I am just a bit worry that i might be waiting for weeks thinking the order is on its way.

Cheers

OK because it is placed theu the webshop and the sometimes problems there ---
I think maybe a good idea to double check if it has gone thru -- yes.

I think if you Email mud with the order number and list and Paypal receipt---
he can check for you with David -----

eastmallcs@gmail.com

 

[Harreh]

edited

please discuss this in PM or contact customer service at eastmallcs@gmail.com

 

[Harreh]

Updated, here is the tracking number that is incorrect

EE345412486CN

Were not going to fill up this forum with CS issues, please contact me via eastmallcs@gmail.com

thank you, Mud