Card Fraud

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supermarket

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Big Screen D

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Alright, here's a link to the form:

https://docs.google.com/forms/d/1rlxmFudpl1SJhtPaes6Fby5WGqRbOcZSU9Lc-vJroJc/viewform

Please note your personal information will NOT be recorded. This is just to collect basic information.

Please fill that out and submit it if you've suffered from fraud after purchasing from an ecig vendor.

I just filled one out. I listed transactions for the last two months on the same form. Should I have created a separate form for each vendor?

BTW Great idea to consolidate this in one place.
 

Stoneface

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Judge Dredd, thanks for this thread!:thumb: And thanks to everyone with expertise offering to help. I have not yet experienced vape related fraud, but I have started to check my account daily (sometimes more than once). I have read/heard so much about online fraud in the last 2 months that it has made me a bit paranoid...it is definitely getting worse. I have subscribed to this thread, and I will watch it closely.
 

TheSystemHasFailed

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Seriously, the vendors either looking the other way or getting angry about their site being safe and it couldn't be them...should be ashamed. The reasons we come to you, to purchase products to make us safer...end up harming us. I don't care if there was one RUMOR about my store...I'd have enough pride to make moves or at least join the team.
It's happened en masse, and we are only the folks who use ECF and posted about it! Imagine the real number!

I'd get real proactive REAL quick if people were scaring my customers away and taking food off of my table!
Shame on you vendors that the CONSUMERS have to do this footwork.
If this was the first time, fine...but it's not.
 

Robino1

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Seriously, the vendors either looking the other way or getting angry about their site being safe and it couldn't be them...should be ashamed. The reasons we come to you, to purchase products to make us safer...end up harming us. I don't care if there was one RUMOR about my store...I'd have enough pride to make moves or at least join the team.
It's happened en masse, and we are only the folks who use ECF and posted about it! Imagine the real number!

I'd get real proactive REAL quick if people were scaring my customers away and taking food off of my table!
Shame on you vendors that the CONSUMERS have to do this footwork.
If this was the first time, fine...but it's not.

Put yourself in their shoes for just a second. One person comes to you and says their card got hacked after ordering from them. Yet no one else says the same thing. Is the vendor really responsible for that? Lets say the vendor really tired to make things as secure as possible. They don't want it to be from their end, that would be bad for business. But say it happens once or twice out of every thousand orders, I would have a hard time believing it was from my site.

Now if it does pan out to be the credit card processor that is the common denominator, who else but us are in a position to discover this? Ideally it would be the financial institutions that REALLY should be the ones to do the detective work. THEY are the ones losing the money, not us! The only thing that happens on our end is the card gets cancelled and a new one issued. An inconvenience for sure, but we end up not being out financially, unless we aren't vigilant and it slips by the finance department.

I place the blame on the financial institutions for not tracking down and not getting together to see where the patterns are. If it turns out that it is the credit card processors, then we can ask the vendors who they use for processing cards. And if it seems to be a credit card processor that is the common denominator and a vendor refuses to acknowledge that fact, then and only then, would I refuse to do business with them. To blame the vendor at this point? No. The financial institutions really should be the ones doing this work!
 

Big Screen D

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IMO vendors really need to become extremely proactive ASAP. Anything that this community can do to help ferret out the source of this problem is in both interest. Vendors have a hard time doing business with some of the larger processors as it is. If this problem continues, Vendors run the risk of being blackballed by the few remaining CC possessors that are ecig friendly.
 

supermarket

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Seriously, the vendors either looking the other way or getting angry about their site being safe and it couldn't be them...should be ashamed. The reasons we come to you, to purchase products to make us safer...end up harming us. I don't care if there was one RUMOR about my store...I'd have enough pride to make moves or at least join the team.
It's happened en masse, and we are only the folks who use ECF and posted about it! Imagine the real number!

I'd get real proactive REAL quick if people were scaring my customers away and taking food off of my table!
Shame on you vendors that the CONSUMERS have to do this footwork.
If this was the first time, fine...but it's not.




The sad thing is, almost NO vendors (if any) have even come forward to ACKNOWLEDGE this issue. I PERSONALLY know several people who have e-mailed a few of the vendors, and gotten no responses. I also know that several of the vendors read this very sub-forum on ECF, and yet NO official responses (I think actually ONE vendor did reply several times and was trying to help, but that is ONE out of 15+ involved in this).

You would think they would at least make ONE forum post. Or answer ONE e-mail from the fraud victims.


What is even MORE sad....is imagine if we didn't have ECF. We'd have hundreds and hundreds of fraud victims in the vape community since April, like we currently do.....except none of us would connect the dots, and we'd all be in the dark as to where the fraud is coming from.



I truly hope this issue gets resolved within the next few months. Or in the VERY least, at least several of the vendors step up and acknowledge what is going on. Even that would be a step in the right direction....and then perhaps the vendors can get together and figure out what the heck is going on.
 

Judge Dredd

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Recently got my friend into vaping and someone from australia and indonesia tried to charge his card $$$, got blocked by his bank though, we use the same vendor, I'll report back once I can confirm that it really came from that vendor since I don't want to falsely accuse them. I try to use paypal whenever possible and so far I've been safe.

Please report it anyway. I am purposely not making any accusations for that reason - it's not fair to the vendor especially if they're not even responsible. The names of vendors will NOT be released, however, if the credit card processor(s) are to blame, they WILL be named.
 
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