Charger bad already??!?!?!

[twoskinsoneman]

sorry my bad
guess I'm having internet problems
Ha the weirdest stuff is happening. First my post don't show up.... Them they are there..... then they are gone again.....

Maybe I should just go to bed eh?

 

[leaford]

It's not you, Twoskins, ECF has been really buggy for me too. Contact Chris at cs@bloogplanet.com. I'll e-mail him with a link to this post so he'll know to be expecting it.

 

[Louie the Rat]

My charger looks like the second one also. The one with the larger usb. That's the one that is displayed on the site under maxx fussion. What's the difference? Am I getting a full charge from it? It seems to work fine.

 

[n00b]

And just so no one misreads that, leaford was sending starsong and red to their rooms, not twoskin, the customer with the complaint.
(not trying to speak for you leaford, I just often see misunderstandings before they happen)

Hmm Now I am confused. Was there a Post deleted because I don't see anything Starsong wrote that is inflammatory at all.

And to the powers-that-be... don't be charging for one thing then sending a cheaper version without crediting the consumer the difference... that's a little shady and I'd be majorly PO'd.

I read this exactly how it was written. It was directed to Bloog in general and not to any specific person. Also, it mirrors my sentiments exactly.

I believe we are the most loyal and vocal customers and we want whats best for Bloog so we can keep buying from them.

But I am a little concerned about the bait-and-switch. If I ordered something I would expect to get what I ordered or someone better get a hold of me to check with me first. I understand Bloog is trying to help out and get out the order faster but it is misguided at best and illegal at worst. Bait-and-switch used to be a major problem so much so that they enacted laws specifically to make it illegal.

What if I had ordered, for example, Star Wars: A New Hope on BluRay from Amazon and they sent me a DVD instead and charged me the same? "BluRay is not available and in stock so lets just go ahead and send him the DVD so he can watch it now?" Does anyone think that would be a good business practice?

Maybe Bloog is inexperienced as a company and I am willing to give them the benefit of the doubt that they have our best interested at heart, but they need to be more upfront and honest with us.

This is starting to sound like I am bagging on Bloog so I'll stop. I do like Bloog and I like their products and I have noticed a big change in the CS at Bloog for the better over the best few weeks which gives me lots of hope.

 

[starsong]

There was no post deleted, although the server was acting totally weird last night and posts were not showing unless you refreshed every time you moved around.

I actually read analog's 'clarification' and thought he got it wrong... but since everyone wandered off and was getting the issue resolved offline (i.e., via PM, email, or phone) I just let it be.

But thanks for agreeing with me. I don't think any sneakiness was going on -- the intentions were well meaning, but it isn't a good practice to substitute something of lesser value.

 

[twoskinsoneman]

I don't think any sneakiness was going on -- the intentions were well meaning, but it isn't a good practice to substitute something of lesser value.

Agreed. Nothing sneaky... But very disappointing. I got a shipping confirmation today. I wasn't offered to refund the difference but with if they add the complimmentary RY4 cartos as was mentioned then that is fine.
So Bloog is making it right very quickly.

 

[Frick]

Glad this got sorted out. I definitely wouldn't want to receive a different product than I ordered without being contacted about it.

 

[starsong]

Well that worked out nicely. RY4 doesn't show back in stock tho. Hmmmm Hope that means it's going to show up any minute now, I have a big order to place.

 

[Gardner808]

My only addition to this thread is this:

I ordered the Ultimate Starter Kit for my wife. When it arrived I noticed that her charger was different than mine but I didn't think much of it. Today I double checked and she received a Fusion PCC and not a MaxxFusion PCC. It does work but not as well and not with as many bells and lights as the upgraded version. The issue is I was never informed of this change and the difference in published individual prices is $8. Nothing was included in the order to compensate for this downgrade.

I understand this was more than likely done because items were out of stock and Bloog wanted to fulfill my wife's order. I appreciate the sentiment but not the execution. I was contacted about the Carrying Case being out of stock for her order and the charge for that item was reversed. I do not understand why the above mentioned downgrade was not included as part of that discussion.

 

[popeye79]

Sorry about the PCC, I'd email cs@bloogplanet.com

 

[leaford]

My charger looks like the second one also. The one with the larger usb. That's the one that is displayed on the site under maxx fussion. What's the difference? Am I getting a full charge from it? It seems to work fine.

No real difference, just a different manufacturer.

 

[leaford]

What if I had ordered, for example, Star Wars: A New Hope on BluRay from Amazon and they sent me a DVD instead and charged me the same? "BluRay is not available and in stock so lets just go ahead and send him the DVD so he can watch it now?" Does anyone think that would be a good business practice?

But thanks for agreeing with me. I don't think any sneakiness was going on -- the intentions were well meaning, but it isn't a good practice to substitute something of lesser value.

I absolutely agree in the case of batts, cartos, passthroughs, PCCs, etc.; products where there is a real difference between the Fusion and the MaxxFusion versions. But that's not the case with the chargers. They are the same but for external shape. The only reason the Fusion ones are priced lower is we reduced ALL Fusion products by the same percentage.

I AM concerned that some people got Fusion carrying cases with 2 slots instead of the MaxxxFusion ones with 4, or that some people got the Fusion standard PCC, without the LCD display, instead of the MF standard PCC with the LCD display. And anyone who got those should feel free to exchange them now that we have the MF ones back in stock.

But the chargers and wall adapters are basically the same. Feel free to exchange those, too, though if you wish. If you're not happy, we're always willing to work with you to fix that.

 

[xoYOmamaox]

i have been using bloog since fusion and the chargers with white bloog wrote on them are the maxx fusion chargers. i had to order a new charger after getting the maxx fusion batteries cause the bloog charger with blue writing on it dose not charge my maxx fusion batteries. i had sent leaford a email about it and was told that some of them dont work together.

 

[twoskinsoneman]

95% of them work exactly the same.

I absolutely agree in the case of batts, cartos, passthroughs, PCCs, etc.; products where there is a real difference between the Fusion and the MaxxFusion versions. But that's not the case with the chargers. They are the same but for external shape.

i have been using bloog since fusion and the chargers with white bloog wrote on them are the maxx fusion chargers. i had to order a new charger after getting the maxx fusion batteries cause the bloog charger with blue writing on it dose not charge my maxx fusion batteries. i had sent leaford a email about it and was told that some of them dont work together.

Yes there seems to be a discrepancy concerning the compatibility of the chargers

 

[leaford]

Basically, the old Fusion chargers are standard Kanger made KR8 chargers, which is what our manufacturer used in the first place to set the charging profile for MF batts, and the logic circuits that allow the batts and charger to "communicate". They SHOULD be 100% compatible in both regards. But we cannot guarantee compatibility with other manufacturer's KR8 chargers, because we don't know how either their charging profiles or communication logic are made. And we do get a lot of reports of other manufacturer's chargers working, but the indicator lights not changing properly.

We get fewer reports with the Fusion chargers, but we do get some, and my first guess was that it was the same logic issue as other manufacturers chargers. But I checked on that, and they are the same.

OTOH, Kanger made anything pretty much sucks. So I think they may be bad units, slightly "off" from what they should be, and that's the real issue with them. If it's not charging maybe the pin is slightly too short or something. If the indicator lights aren't working maybe it's a bad control chip. Whatever.

But I'll admit I am guessing. All I know for sure is that the specs and design are the same, and exactly what the MF batts control chips are designed to work with, and so they SHOULD be equally compatible as the MF chargers.

And BTW, I have only one MF charger for personal use, and have two old Fusion chargers and a couple of V4L chargers (also Kanger made), and they all work fine with my MF batts. In fact I use them more since of course I have more of them.

 

[n00b]

But that's not the case with the chargers. They are the same but for external shape. The only reason the Fusion ones are priced lower is we reduced ALL Fusion products by the same percentage.

Thanks for that info. It makes me feel soo much better. Now it makes sense why its cool to replace one for the other in an order.

Its nice to know that Bloog really cares and you always seem to really want to fix any problems that do come up.

 

[leaford]

Thanks for that info. It makes me feel soo much better. Now it makes sense why its cool to replace one for the other in an order.

Its nice to know that Bloog really cares and you always seem to really want to fix any problems that do come up.

As I said, if anyone wants to exchange the Fusion chargers or any other substitutions now that we have the MF items back in stock, please feel free to contact CS@bloogplanet.com and we will take care of you.

I am sorry if anyone thought I was taking it too lightly or not handling the matter properly.

 

[leaford]

OTOH, Kanger made anything pretty much sucks. So I think they may be bad units, slightly "off" from what they should be, and that's the real issue with them. If it's not charging maybe the pin is slightly too short or something. If the indicator lights aren't working maybe it's a bad control chip. Whatever.

But I'll admit I am guessing.

As long as I'm guessing, another guess occured to me while answering a question about a PCC with incinsistent performance. It could fit the "incompatible" charger issue, too, so I'll crosspost it here:

OTOH, maybe there's a slight batch variation to the threads, so one batch matches the PCCs threads slightly better. Different operator using the machine to turn them out or whatever.

ANd you know, now that that occurs to me, that could be another possible explanation for why some chargers seem incompatible sometimes while other chargers from the same manufacturer work fine. Either the batt or the charger might have slight variation in the threads.

Unfortunately, since so much is done by hand, at our componant suppliers as well as at our manufacturer, there's no good way to eliminate those kinds of things.

 

[twoskinsoneman]

Basically, the old Fusion chargers are standard Kanger made KR8 chargers, which is what our manufacturer used in the first place to set the charging profile for MF batts, and the logic circuits that allow the batts and charger to "communicate". They SHOULD be 100% compatible in both regards. But we cannot guarantee compatibility with other manufacturer's KR8 chargers, because we don't know how either their charging profiles or communication logic are made. And we do get a lot of reports of other manufacturer's chargers working, but the indicator lights not changing properly.

We get fewer reports with the Fusion chargers, but we do get some, and my first guess was that it was the same logic issue as other manufacturers chargers. But I checked on that, and they are the same.

OTOH, Kanger made anything pretty much sucks. So I think they may be bad units, slightly "off" from what they should be, and that's the real issue with them. If it's not charging maybe the pin is slightly too short or something. If the indicator lights aren't working maybe it's a bad control chip. Whatever.

But I'll admit I am guessing. All I know for sure is that the specs and design are the same, and exactly what the MF batts control chips are designed to work with, and so they SHOULD be equally compatible as the MF chargers.

And BTW, I have only one MF charger for personal use, and have two old Fusion chargers and a couple of V4L chargers (also Kanger made), and they all work fine with my MF batts. In fact I use them more since of course I have more of them.

It seems curious that the voltage output would be different if they are so compatible.
As far as the specific symptoms of mine, When you to screw in the bat the blue LED DOES dim a little but never changes color and never chargers the battery.

 

[leaford]

It seems curious that the voltage output would be different if they are so compatible.
As far as the specific symptoms of mine, When you to screw in the bat the blue LED DOES dim a little but never changes color and never chargers the battery.

I never said the voltage output was different. Actually, the voltage output should be the same for all models since they all use the same li-on/li-po cells.

Sorry, I guess "charging profile" was a poor choice of words on my part, I think that's what's confusing you. I was just being vague and general because no matter what should be the case, we just can't guarantee anything about other brands or models, so it's my instinct to go into disclaimer mode and say that anything could be diffferent from what it should be. Please also remember that I am not an engineer, all my knowledge is working knowledge that I've picked up as I've gone along, so I might misstate things sometimes.

The point is that while we can't guarantee ANYTHING about compatibility with other models, they SHOULD be compatible with other KR8 chargers. Where they aren't the main incompatibility is usually that the indicator lights don't function properly because the charger and batt aren't communicating the batt's charge status properly to each other. But even then they should still charge; and even the indicator lights shouldn't be a problem with the Fusion chargers, since they are basically the same chargers that the MF batts were designed to work with.

Is that clearer?

If it's not charging at ALL, that's not an incompatability issue per se, it's probably just not making good contact, or is defective. Like I said it might be variations in the threads or in the power pin, preventing good contact. One thing you could try is pulling up the power post on the batt by prying it gently up with a needle or pin to mprove contact.

Or, again, it just might be a bad charger. And you're more than welcome to return it to exchange for another one.