I ordered from them 3/13/2011. As of today, I still have not received my order, any emails, phone calls. I have gotten nothing from them except a charge of 24.00. I even reported them to the BBB. They didn't respond to the BBB either. I'm so frustrated. I used my bank debit card to purchase from them and my bank wont do anything about it. I have to get my refund from them. Ha! Good luck on that. So, almost 4 months later, still no order, no replies, and no refund. I would suggest everyone STAY AWAY from Clean Safe Smoke. And if anyone has any suggestions or ideas on how I can get my money back, that would be greatly welcomed. Or if anyone knows of any other Forums or places I can post negative comments about them, I would appreciate that also.