I read it on PBusardo's site the day it was posted. I don't trust GM or any other companies sales numbers, especially their failure numbers. Failures and recalls cost money and loss of profits. Keep in mind some of the reported failures by users happened after various time periods, some sooner, some much later. So there is a real potential that any failure figures could grow, but only Clouper knows these numbers. And since I have not seen any Clouper posted info on actual serial numbers that were deemed defective, that alone is less then satisfying to me in terms of manufacturing accountability. And while I might not believe companies "figures", I would assume GM might be slightly more accountable then Clouper. Folks keep saying serial numbers "002", etc. point me to a post by Clouper that lists serial numbers. What they did post was how to test your unit, and if one wants to report user board posts, there were several that said theirs passed the long firing test, but then later had a melt down. What I did see with my own eyes was my friends Clouper Mini 30, with the plastic melted not under the inner label, but higher up near where the pin would be underneath. No fire, looked like heat was slowly melting it, and I made him perform the Clouper test the day after he bought it, and it passed that "test". I returned mine to WOV, before I had any issues. They emailed me, sent a link to print out a pre-paid USPS label, good customer service in my eyes.
MY OPINION: "Risk versus reward". While I liked the unit, small size, replaceable battery, a $35.00
device (we all know it's real value is much less then it's selling price), was not worth the risk, no matter how many or few melted. There is no one on this board or on the Internet that can guarantee there is no chance of a fire. And yes I realize there are no guarantees of any of our electronic
devices not going bad and potentially causeing a fire. But I certainly would not tell others that they should have no concerns. Personally I would rather err on the side of caution, as there are other products I can use that work as well or better and hence my own decision to return it. Some may feel the odds are in their favor, I just don't see the point in betting on it. Phil was not impressed with Clouper's response for good reason, read it again.
And FWIW, I woke up one night, not sure what woke me, but I thought I was in a dream, as I found myself looking down at the X10 remote module my air conditioner was plugged into, glowing red, as I watched it, a small flame started to come out of it. I felt frozen as I was still more then half asleep, then jumped up and knocked it out of the wall outlet, and stomped out the burning plastic. If I did not wake up there is a real good chance the wall would have caught fire. I did a lot of google searching and could not find one report of an X10 remote catching fire. Maybe I'm the only person in the world that this happened to, but there was no more "reward" in using these devices, only risk, and I removed the other 6 I had. And as an electrician the appliance module was rated for more then the current draw of the AC unit it was connected to.
For the record I'm not a fanboy of any company, I recommed what works for me, after researching and personal use, if there are any safety issues I would not recommend a product no matter who makes it, or how small the risk may appear to be. I never heard of Clouper before, and have no ill will toward them, but I will not be giving them a 2nd chance, same as X10 remotes. There are many other choices out there, and if I hear or read of any
istick Minis melting, I'll toss mine in 1 second, just another $35 bucks, no big deal. I certainly hope nothing bad ever happens to my fellow vapors, be SAFE!