I ordered liquids from them on January 5(or around then). About 7 days later I realized it may be lost in the mail. I posted a question in the chit chat thread and he pm me right away and helped me out. He went to his post office to see what he could do. Sadly the package is still lost. He sent out a new package with a sample and I received it today. Great juice and supplier. I have overall respect and an amazing experience with them. Copper creek is an awesome supplier.