Today I woke up as normal and started putting all my ecig goodies together for the day. I was unfortunately horrified to find that my auto battery had died.
Just as a side note I wanted to mention that I never leave anything in my batteries overnight. I never drip on my auto battery, and I am especially overcareful around my auto battery to make sure that nothing gets on the battery. I have heard tons of horror stories from other users (both personally and on this forum) to take special care of autos because of the potential for the switch to fail due to the typical problem of juice getting through to the switch. Who knows I probably did do something wrong. After all I am a total noob when it comes to ecigs, and even as a Sr. engineer in the IT field I certainly could have done something wrong to cause the problem as the actual use of any new product is a learning curve for anyone regardless of education or training.
I decided to go ahead and order another manual ego battery from cignot, and also dropped Vicki an email about the failure, and also told her that I forgot to add a few things I had been wanting. (In my panic of a dead batt this morning I was in a panic to replace it and ended up leaving out a few things) After a few exchanged emails she told me she was sending me a new battery to replace my defunct one, and also guided me through the products that I wanted via email exchanges. I even got a "and good morning" message from her first response.
I've already said good things about Cignot to friends, but this is the first time I think I have ever had a very pleasant experience with a return of ANY product from ANY vendor. I half way expected a 'you probably dripped juice on the battery dumb ..., so too bad for you" answer, but there were no questions asked and only prompt, courteous, customer friendly service. The only thing I felt bad about was actually asking for a replacement. This is the type of feeling a customer should have when dealing with any vendor, but as rare as such exchanges as this are, it makes you truly appreciate a wonderful company.
I also got a shipping confirmation number about 30 minutes after the email exchanges of my own dumb ...-ness of not being descriptive enough in my own emails. (I didn't choose a color for a new drip tip, I didn't choose a color for a new case, I didn't ask for the specific atomizer I wanted) She even let me know I was about 4 bucks under to get free shipping, so of course I had to add something to the order.
I am not one to praise any company. In fact, I could probably count the number of times I have publicly on any forum praised the return system of any company on one hand and have fingers left over. Vicki, and her dedication to customer service, is second to none, and I can't possibly give her the thanks and praise in this simple forum post.
Vicki you are the best. Don't ever let anyone tell you any different.
No analogues for over 2 weeks now. I can't thank you enough......
Just as a side note I wanted to mention that I never leave anything in my batteries overnight. I never drip on my auto battery, and I am especially overcareful around my auto battery to make sure that nothing gets on the battery. I have heard tons of horror stories from other users (both personally and on this forum) to take special care of autos because of the potential for the switch to fail due to the typical problem of juice getting through to the switch. Who knows I probably did do something wrong. After all I am a total noob when it comes to ecigs, and even as a Sr. engineer in the IT field I certainly could have done something wrong to cause the problem as the actual use of any new product is a learning curve for anyone regardless of education or training.
I decided to go ahead and order another manual ego battery from cignot, and also dropped Vicki an email about the failure, and also told her that I forgot to add a few things I had been wanting. (In my panic of a dead batt this morning I was in a panic to replace it and ended up leaving out a few things) After a few exchanged emails she told me she was sending me a new battery to replace my defunct one, and also guided me through the products that I wanted via email exchanges. I even got a "and good morning" message from her first response.
I've already said good things about Cignot to friends, but this is the first time I think I have ever had a very pleasant experience with a return of ANY product from ANY vendor. I half way expected a 'you probably dripped juice on the battery dumb ..., so too bad for you" answer, but there were no questions asked and only prompt, courteous, customer friendly service. The only thing I felt bad about was actually asking for a replacement. This is the type of feeling a customer should have when dealing with any vendor, but as rare as such exchanges as this are, it makes you truly appreciate a wonderful company.
I also got a shipping confirmation number about 30 minutes after the email exchanges of my own dumb ...-ness of not being descriptive enough in my own emails. (I didn't choose a color for a new drip tip, I didn't choose a color for a new case, I didn't ask for the specific atomizer I wanted) She even let me know I was about 4 bucks under to get free shipping, so of course I had to add something to the order.
I am not one to praise any company. In fact, I could probably count the number of times I have publicly on any forum praised the return system of any company on one hand and have fingers left over. Vicki, and her dedication to customer service, is second to none, and I can't possibly give her the thanks and praise in this simple forum post.
Vicki you are the best. Don't ever let anyone tell you any different.
No analogues for over 2 weeks now. I can't thank you enough......
