Credit Card/Debit Card processing is Down for now...

[mauisun]

We are in the process of updating our credit/debit card processing and are unable to process credit cards for the next day or so. Sorry for the inconvenience folks.
Credit Card processing is a very challenging environment in the e-cig industry and we, like many companies selling e-cigs run into occasional obstacles along the way.
Pamd and I are working hard fixing the issue immediately so hang tight and all will be well soon enough
David

 

[Loveridden]

Wow what awful timing. I hope it gets fixed for you soon!!

 

[kickitback]

Too bad. Already had my order under processing and now an updated canceled.

 

[mauisun]

will be fixed in 24 hours or less. over 2 years trouble free isn't bad considering this industry is considered a pariah...

 

[hairball]

Tried twice...both times cancelled...I was beginning to think my credit card hated me.

 

[kickitback]

will be fixed in 24 hours or less. over 2 years trouble free isn't bad considering this industry is considered a pariah...

Are you going to recharge the card or we need to place a new order. I need to add some juice anyways, chocolate mint is already gone.

 

[mauisun]

will be fixed overnight, will issue refunds for the old order and have you just place a new order. cc processors are idiots, sorry

 

[kickitback]

ok cool, I'll wait to hear from you guys and I'll place the order.

 

[buckerbie]

I placed an order yesterday around 4:30pm PT and it was cancelled by you guys today. The charge is still pending on my debit card. Should I expect the charge to be cancelled or refunded?

 

[mauisun]

we are issuing a refund for those orders. will see if it happens in a timely manner.

 

[bigtimeweb]

update?

Been a while for me and was at checkout just now realizing there was no payment method available and came over here to figure out whats going on.

Also frustrated that I cant get any hardware from you guys everything is out of stock :/

Wanted to try an echo carto - none to be found...

okay type b ego-t - no tanks

okay type a ego-t - no stainless....

UGH!

Also will the 20% earlyjump promo still be valid?

 

[Wispful_Thinking]

Could've let my order "steep" in the package for a few days rather than cancel it.

 

[mauisun]

update is, I just got up after about 5 hours of sleep
steepage is definitely a good thing.
Processor issue should be fixed by this afternoon.
we carry some eGo-T items but not alot, I don't feel the tanks of that system are as good a quality as they should be, so they are not up to our standards.
We carry alot of different cartomizers but there are plenty out there and it would cost a small fortune to carry every type.
We will be at work all day long today fixing issues and trying to get everyone taken care of
David & Pam

 

[AzIrish]

Hope the shop is open... Need to get some new flavors.

 

[rasci2]

I received and e-mail from you yesterday stating "We will need to cancel your order - you must receive authorization from us to use Check/Money Order! --PDO". Of course I charged this to my credit card as I normally do never did try to use check or money order. Can you advise as to how I should proceed when you are able to process.

 

[Celebran]

Thanks for the info David, your comment about the ecig industry being a pariah is right on the mark. It's amazing the things that the cc processors and companies like paypal say they won't "support".

 

[mauisun]

only orders we completely cancelled and refunded were from yesterday. the orders prior to that are being fulfilled today. Thanks for the patience folks...

 

[PoliticallyIncorrect]

Can someone please explain to me why it is that vendors doing business in vaping liquid and/or hardware are placed in the same category as drug dealers and bordello operators?

Not so long ago, when I was killing myself softly with cigarettes, I evaded draconian taxation by buying my poison online by credit card, the logistics of which were cheerfully managed by the same CC processors who today look down their noses at FSUSA and all the like.

Look, Master Card: If I vape, I'm apt to live a decade longer or so. That's ten additional years of CC transactions. Do the math. My life may mean nothing to do--evidentally it doesn't--but surely you understand the language of dollars and cents.

 

[div]

David, is this fixed yet?...got my shopping cart ready...finally, lol

 

[jtsbatman]

Yikes! I need to learn to stock up. I'm almost out of juice and I can't place an order!!

AAIIIIiiiiiieeeeeeeeee........