Hang in there FSUSA. Still have about 10 mils of my fuzzy navel left. But I just might add a bit of Mojito to my order. Sounds tasty.
Credit Card/Debit Card processing is Down for now...
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we're hanging in there. unfortunately we don't own the cc processors, it takes however long it takes 
we're still doing a ton of sales out of the lounge with cash and checks...
we're still doing a ton of sales out of the lounge with cash and checks...
cash? checks? what's this stuff you speak of? I pay for everything with keystrokes LoL
Patiently waiting... oh, and Zots - can't hurt to TRY it... I still have never had a 'real' mojito, but do so love this flavor that I discovered with a tiny sampler - it has become my 99.99% vape!
Patiently waiting... oh, and Zots - can't hurt to TRY it... I still have never had a 'real' mojito, but do so love this flavor that I discovered with a tiny sampler - it has become my 99.99% vape!
we're hanging in there. unfortunately we don't own the cc processors, it takes however long it takes
we're still doing a ton of sales out of the lounge with cash and checks...
I deal with 3 separate processors in my line of work. I feel your pain.
Hey Guy's.
KnifeMaker here. Will patiently wait for things to get back to normal.
I hate that they have screwed things up so badly for you.
At least you have a loyal folowing of customers!
KnifeMaker
KnifeMaker here. Will patiently wait for things to get back to normal.
I hate that they have screwed things up so badly for you.
At least you have a loyal folowing of customers!
KnifeMaker
Why don't you guys use PayPal? The buyer can pay with funds from their checking account or use their credit card. And the seller can choose to have his funds deposited in which ever account they want.
I've used paypal as a seller and a buyer and I thinks it offers alot of protection on both sides of the transaction. Worth the small fee that they charge.
I love using paypal and would ALWAYS prefer it rather than exposing my credit card information to a variety of online vendors.
Just a thought - for maybe in the future having PayPal as a payment option.
I've used paypal as a seller and a buyer and I thinks it offers alot of protection on both sides of the transaction. Worth the small fee that they charge.
I love using paypal and would ALWAYS prefer it rather than exposing my credit card information to a variety of online vendors.
Just a thought - for maybe in the future having PayPal as a payment option.
My understanding is that PayPal is tricky, as PayPal ban the use of it for ecigs. I know many companies still use it, but basically, using it for ecigs would put FSUSA in breach of the terms and conditions.
David/Pam please correct me if I'm wrong.
David/Pam please correct me if I'm wrong.
yu are correct. we did use paypal in the beginning they froze the account the moment they found out we were selling ecigs. paypal is owned by ebay, ebay does not accept ecig sales either. We will have it sorted out soon enough but we are not the credit card companies, they take however long they take. We have told everyone they are free to send us a check or money order or cash and we will ship their order the same day. That still stands as we wait.
I am really sorry this happened to you guys David. My Mother in law just made the switch from smoking after using one of my e-cigs over the holiday so I will have a nice big order for you guys and a new customer when you get it back up and running.
What's the ETA now for credit card processing. Note on website dated 11/22 says 48 hours. Post on this thread says Monday afternoon. It's now Tuesday, 11/29 and still not taking credit card orders. Been ordering from FSUSA for long time and quality is consistently good. I hate to have to start looking for a new supplier but something is going on here. As an accountant I work with businesses everyday and it's unusual to take this long to get set up for credit cards.
It is a bit different when it comes to vaping products. Most processors will not process payments for this industry. It seems crazy for them to cut off processing for what will be a rapidly growing market segment but most processing companies are more worried about liability and bottom line than customer service.
Well worded! Personally, I would like to gather the vaping community to 'ban' those who want to keep us smoking!!! There's such a growing number of us, and we're ALL dollar signs that surely would hurt them
Of course, we can't forget those that have been as helpful as FSUSA
We'll wait it out... hopefully it won't be too much longer. Too bad we don't all have contact info for this processor, we could surely aid in speeding up their process LoL
trust me other vendors are going to have issues with their processors too. we are working hard to fix ours permanently, not just a bandaid. hang tight almost done..
I have stated several times in several places both here on ecf and on our facebook that you are free to send cash, check or money order to our address. if a check we will send the order out when the check clears the bank. We are working hard with our banks to get everything back on track, but we are not the banks so we can't move things any faster along. We appreciate the patience folks are showing, we are human too and have concerns about our processing abilities as much as anyone else.
Not sure Tam. David and Pam have been saying constantly (and it's on their website) that they will accept cheques and money orders in the mail. So I'm not sure you said no, but it's a definite YES! (not a great option for those of us using kangaroo mail, but we are a patient lot)
I as well have my order standing by think i have about 5ml of Desert Ship left and all out of Camtel.. Going to be sending my shopping list to you since your in AZ should get it in a day or so. Really starting to sweat here lol
we understand trust me. I am leaning on the processor hard. told late today they are finalizing tomorrow, i told them good, do it in the am so we are up and running by noon. no promises but looks good at this point.
we are adding on, for the first time, e-check processing also. Pam and I never did these in the past but the option was offered to us while we were wrapping all of this up and we took it. We will be able to have a link on our site for e-check processing finally.
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