Credit card question

[marclap]

Hi everyone!
I have a question for you, i'm wondering if you ever had this problem.
I ordered a couple bottles from a known supplier tonight. When I pressed the "Process Order" button, it said that my card was declined.
The problem is that my card has been fully charged (doesn't say on hold or anything, it shows up as a transaction that succesfuly went through).
The supplier says that my credit card was declined by the bank, which is impossible (since I had enough place on my card for my order and that my card has been charged).

Have you ever got this problem?

Thanks!

 

[bornagainst]

only happened if I was using a PREPAID....and it was because there was some silly misspelling of my contact info. PREPAIDS have to be verbatim as to the info you give.

The other thing is that if the company you usually use has upgraded their gateway software, it can create havoc with processing.

Just contact them and let them know.

 

[NoizMaker]

I've only ever had that problem with prepaid credit cards and only within a couple hours of just filling it up. Beyond that I would suggest calling the credit consortium you use.

 

[marclap]

Stupid bank!
I'll give them a call tomorrow, thanks for your answers.
It leaves me really disappointed, I always thought about ordering juice from them, and my first order is giving me problem. I know it's not their fault, but still, it leaves me disappointed.

 

[Switched]

Who'd ya place your order with?

 

[marclap]

Vaporbomb. Hopefuly I'll be able to order again soon and finally try their juices!

Edit: 100th message... Ok ok, it's just that it made me smile ahah

 

[5cardstud]

I did, last night. I just re-entered it and it went through.

 

[marclap]

I just called my bank.
I have to options:
1-Vaporbomb have to call them to get an authorization number OR to cancel the charges
2-Or I'll have to wait 10 business days before the charges get automatically removed.

Leaves me pretty "mad". I'm a fresh out of college student with not a lot of money, and I defenitely don't want to have to wait 10 business days, re-order (hoping that everything will work next time) and then wait a long time to get my juices from the states.

I wrote back to vaporbomb, hoping that they'll want to help me out with this.

 

[Quick1]

So... why did the bank say it didn't go through? and what happened?

It kind of sounds like the transaction shows as going though when you look at it.
It sounds like there is a transaction on file somehow (what "status" does the bank have that in?).
It sounds like Vaporbomb got back that the transaction was declined.

So if it was declined why would Vaporbomb have to do anything before running it again?

I'm confused

I have had a sort of similar situation where my transaction was declined but when I looked (minutes later) it showed as having gone through. It was an automatic fraud block. I was traveling (do so infrequently), forgot to notify the card bank that I was traveling, had used the card hours before and thousands of miles away. Phone call fixed it immediately.

 

[marclap]

The bank said that there might a been a communication problem between the website and the bank.

The status in my bank account says that it has been authorized but unbilled.
Last night, vaporbomb sent me my invoice and they haven't received any authorization code.

 

[Quick1]

Seems like either you or Vaporbomb could call the bank and get the authorization code over the phone?

 

[marclap]

The lady told me that vaporbomb has to call. I hope they'll want to...

 

[Quick1]

You did call or email Vaporbomb to let them know right?

 

[marclap]

Yes I sent them an email after I called the bank.

 

[Happy Domino38]

I thought that vaporbombs didn't ship to Canada? Could THAT be the problem?

 

[marclap]

I was able to select canada and get a shipping quote. I thought everything was ok.

 

[Lord_Vapor]

I thought that vaporbombs didn't ship to Canada? Could THAT be the problem?

I currently have an order in from Vapor Bomb, there is another member hawtangle I believe that has also ordered from Vapor Bomb recently.

 

[hdpjr68]

I currently have an order in from Vapor Bomb, there is another member hawtangle I believe that has also ordered from Vapor Bomb recently.

We are working to figure out the problem, here is what happens on our end. We never see your credit card info, we can only see the last 4 digits of the card number, the only time we cancel an order is if it is rejected by the credit card company. We our fortunate in that fact that we work through the most secure and reputable company (authorize.net). It appers that pre-paid cards our the problem. Will update as the info comes in.

 

[marclap]

Thanks for replying!
It's a strange problem since I'm not using a pre-paid card.
I just hope that everything will work soon. I really want to try your juices!

 

[HawtAngel]

I have put 2 VaporBomb orders in and about to order more almost finished my second bottle of CafeMocha. I have used my prepaid card every time had no problems. This is a common credit card issue ran into it last week ordering cards online took a few emails but my cards are on the way now. I would rather my credit card company be safe so double checks don't stress me out. Harry is all about customer service so if hes on it I am sure your juice will be on the way soon.