Credit on Account?

[Moonbeat]

According to a ticket I submitted, I should have a small credit on my account to go towards my next order. In placing my order, I didn't see it noted anywhere. Is it something that will just be applied automatically? Or is there something I need to do when I place my order?

 

[Moonbeat]

No answer in 3 days?

 

[Moonbeat]

So, even more days have passed with no answer. I went ahead and placed my order and added a note to the same effect. I was charged full price, no credit, and no reply. What's happening to the customer service???

**irritated**

 

[pilotman]

Think I may have stumbled upon the answer accidentally...

I returned a few things for a store credit a week or so ago. Like you I didn't get any confirmation that the credit had processed. However when I logged in and went to checkout I noticed I had a bunch of reward points.... and I've only placed one order with them before now. So they must be applied in the form of reward points.

 

[Sjkader]

Think I may have stumbled upon the answer accidentally...

I returned a few things for a store credit a week or so ago. Like you I didn't get any confirmation that the credit had processed. However when I logged in and went to checkout I noticed I had a bunch of reward points.... and I've only placed one order with them before now. So they must be applied in the form of reward points.

Thats usually how they do it, from what I have seen.

 

[Moonbeat]

I actually re-opened my ticket and had to ask ....found out the hard way. So now I know and yes your right. It was reward points. Been nice if she'd of told me that the first time around.

Kinda disappointed with this whole experience, but it's the first time I've received bad service so I can overlook.

I'm guessing the forums here aren't the place to ask madvapes anything anymore. Just other customers.

 

[Sjkader]

The forum is dead here. Its sad. Used to love reading all the conversations.

 

[ezcape]

I actually re-opened my ticket and had to ask ....found out the hard way. So now I know and yes your right. It was reward points. Been nice if she'd of told me that the first time around.

Kinda disappointed with this whole experience, but it's the first time I've received bad service so I can overlook.

I'm guessing the forums here aren't the place to ask madvapes anything anymore. Just other customers.

Moonbeat,

I apologize about the late response we have been ultra busy with the holidays. The best way to get in contact with us with issues like this is either give us a direct call or file a ticket at madvapes.com/helpdesk. Evan and Jess are pretty responsive on tickets. Again I do apologize about the experience you had in this situation. Please let us know if we can help with anything else. Enjoy

 

[four2109]

Anyone know if you can use more than one reward certificate on the same purchase??
I don't like the rewards being used as a refund, since I had to take my refund in 3 certificates, and I'm not sure if I have to make 3 purchases to spend them...