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CrownClouds Shipping [RESOLVED]

Discussion in 'Reviews of Suppliers - Negative' started by elpresidente, Aug 4, 2017.

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  1. elpresidente

    elpresidente Full Member

    Mar 28, 2009
    Supplier Negative Review

    Name of retailer:
    CrownClouds​

    Date of your initial complaint to the supplier
    May 17, 2017​

    Method used when initiating complaint with retailer
    Email​

    Ticket number (if you were issued one)


    General nature of complaint
    Shipping​

    Briefly describe your problem or issue
    Hopefully this is allowed here. The complaint is pretty old and started back on May 17th 2017. I've given the company plenty of time to redeem themselves.

    I purchased about 70 dollars worth of CrownClouds liquid because of good reviews of their orangesickle type flavors. The package was delivered without contents with obvious damage which I sent them a picture of even with a USPS sticker attached to the package reading that the package was received by one of the post offices along the trip without contents.

    I got a response on May 19th that they opened an investigation for the insurance claim then radio silence since. I have been sending monthly inquires about the status of the issue and no responses, even tried a pair of pms to their reddit account to no avail.

    We all know a proper company would have shipped a replacement package no questions asked even without picture evidence.​
     
  2. elpresidente

    elpresidente Full Member

    Mar 28, 2009
    The owner reached out to me today after I brought their attention to this post. I should have a replacement package sent out Monday. Will keep this updated.
     
  3. elpresidente

    elpresidente Full Member

    Mar 28, 2009
    My replacement order arrived today with a couple of extra 120ml bottles. I consider us square now, the business relationship can restart and we'll see how good the juice is.
     
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