Customer Feedback thread.

[edebran]

What else can I say that has not already been said? Top notch customer service, lightning fast shipping, juices taste just like I expected, and excellent freebies! I won´t go anywhere else for my e cig needs.

Thanks very much Shawn!

 

[edebran]

Oh and let me add that Shawn worked with me when the item I wanted was out of stock.

 

[Ghalenlee]

Ordered Friday night, got my package today. Didn't really need the batteries or attys I ordered, but it's nice to know that when I do need something Shawn will ship it fast. Thanks!

 

[tic]

I'm new to e-cigs and trying different vendors...litecigusa.com is the best by far... Fast shipping, excellent customer service, honesty and great pricing.. I won't be ordering from anyone else but Shawn.. I got some juice that had 36mg stickers on the bottles but when I took the stickers off it said 16mg. so I questioned Shawn in an e-mail about it.. I got a reply in about 10min. If you order 36mg juice from Shawn, that's what you get, lab quality nicotine. That's all I need to say. If I'd read the website, my question would have been answered w/o the need for an e-mail... I ordered juice on mon. and had it by wed.. OUTSTANDING

 

[brotherscrim]

I have been using e-cigarettes for....almost 2 hours now, heh. Ordered an m702 kit from LiteCig, late Sunday night. it arrived by mail today. Amazon doesn't move that fast. Satisfied customer.

 

[Pav]

Well my latest order was totally screwed up. Ok not screwed up that bad, just a couple little boxes of blank carts forgotten. Like most companies I'll probably have to wait forever to get them and jump through hoops. this is such cr- oh wait, they got here in about as much time as it took me to write Shawn an email. Now that's a fast fix, no questions asked. I guess I can't complain about Litecig like I do with most companies. Shawn actually gets the job done and fast.

Why can't all customer service be this good?

 

[shawnp1]

i try to not make any mistakes an usually double over each package to make sure everythign is there. i pack everything off the invoice that is included in the package, unfortunately the phone does ring and i get questions on live support and make a mistake here an there. BUT i will always make it right fewer mistakes the better as it irritates me more then it probably does everyone else

 

[Wench]

I ordered Fri night, shipped out Sat and had Tuesday. Every order has been fast and service is at the top of my list obviously as I keep coming back for my Cappuccino I love so much : D

 

[susan28]

I ordered Fri night, shipped out Sat and had Tuesday. Every order has been fast and service is at the top of my list obviously as I keep coming back for my Cappuccino I love so much : D

great wenches think alike

i've tried some boutique stuff now (pre-mixed "diy" juices) but still nothing has dethroned the Dekang Cappucino from Shawn as the go-to. great vape and throat hit even from the medium stuff.

my one request, Shawn, is to carry that Cap in 30ml bottles if possible, as ordering multiples costs time and money, and worse yet sometimes results in outages.. (cringe, jones, shudder ).

other than that, nothing to add. it is simply impossible to be disappointed by the service. second to none, and i've been around the block a bit now.

 

[shawnp1]

i do have it in 50ml bottles

 

[susan28]

i do have it in 50ml bottles

sweet! even better! is it listed on the site? all i saw was 10.

 

[shawnp1]

yep under litecig liquid 50ml

 

[Wench]

Shawn beat me, I was fixing to say he has it in 50ml. That's what I've started buying and my last order had in it
It is good ( my main all day vape)and my DIY in the Capp area comes nowhere close either Susan.... thankfully we have Shawn hee hee

 

[speksynder]

I've placed three or fours orders with Shawn so far, and have generally been very pleased with his quality and delivery time. I did send him one email with a concern I was having (a technical problem with LiteCig's online order form), to which I never received an answer, but in general, everything's been kewl.

I have one question, though: on my most recent order, I requested Arctic Mint liquid and was sent "Mint." Does anyone know if they're one and the same? I really wanted to try the Arctic Mint specifically.

 

[shawnp1]

they are the same indeed. as for the problem with the order form if u didnt get a reply i never either got the email or the reply is floating around somewhere out there in cyber land as i do reply to every email that requires a reply

 

[BobFromChicago]

Well my order came in and i just got around to mixing some juice, maybe it's just me, maybe i am doing something wrong...most likely i am...let me start from the beginning, i ordered the 60 mg/ml VG unflavored liquid, and recieved it fairly quick, i was happy about that, i didnt get a chance to try it right away but did inspect the bottles to make sure nothing had broke during shipping and everything looked fine. I finally got a chance to mix a small amount and the vapor produced its very good but there is absolutely no throat hit, i mixed it down to about 24mg, my first thought is that i didnt mix it right so i tryed again but this time i mixed it down to 30mg, again the vapor was good but no throat hit, i then decided to do a direct drip onto the atomizer, two drops full strenght 60mg, i figured that should not only give me a throat hit but most likely make my head spin....but alas nothing. it's like all that i am vaping is the VG and no Nicotine. Now this has only been from one of the 4 bottles that i have recieved, the other four are still unopened. Am i doing somethiing wrong here, here is the way i mixed it for the 24mg

60mg/ml unflavroed e-liquid 2ml (40 drops)
VG 2ml (40 drops)
Flavoring 1ml (20 drops)

And here for the 30mg

60mg/ml unflavroed e-liquid 2.5ml (50 drops)
VG 2ml (40 drops)
Flavoring .5ml (10 drops)

Any idea why i wouldn't be getting a throat hit? Is it possible that some how the nicotine didnt get added correctly? or perhaps the bottles got mislabeled? After seeing all the positive feedback about this place, i am positive it is something i am doing wrong.


p.s. if this helps any here is the Invoice ID: 0000004829

 

[shawnp1]

your more then likely not getting a throat hit bc vg generally doesnt generate much of a throat hit. if u would of went with pg u would see a great increase in throat hit. plus you are taking a vg based unflavored liquid liquid and adding even more vg to it which kills the minimal thraot hit from vg that was there hope this helps some.

 

[BobFromChicago]

AHHHH Ok that makes sence, i knew it was something i did lol thanks for the info i do appreciate it.

 

[greenie]

I got my order of camel and ry3. They are very good. I like them very much. Surprising to me the ry3 is very sweet and it is suppose to be less sweet than the party p. If the ry2 is sweeter than that I would get a toothache. j/k

I mixed the two in equal parts and I have the perfect mix of tobacco and sweet yummy-ness . They are both great on their own and I will vape them as they came but I just thought you or anyone might be interested to know I found MY perfect version of what I always thought the ry4 would be like.

thank you

 

[susan28]

interesting greenie, thanks for the tip. Shawn tossed what i believe was "Power Puff" as a freebie with one of my orders and it had no taste at all, like i imagine vaping unflavoured liquid would taste like. i vaped a bunch of it to see if it was a subtle, acquired taste, but couldn't discern any flavour for the life of me. so i'm just keeping it around for when i'm jonesing for vape in between cappucino orders.

just tried his Blueberry, btw, and it's excellent. my #2 vape now behind Cap. very, very flavourful and good throat hit from the 11mg.