Hi, for whatever reason we never received any of the tickets you created. Were you using a cell phone, or a actual computer with a full browser?
Customer Feedback thread.
- Thread starter shawnp1
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You can also email directly support@litecigusa.net or call the toll free number monday - friday 1-888-960-7857
I was using my cellphone because my computer was down for a while. I'll go ahead and try again while my computer is working. Thanks.
Ok. Finally caught my computer and my internet both working at the same time and emailed you from my computer this time. Hopefully, it finally gets through.
Hi - Thought I'd share my experience with purchases & customer service from LiteCig from the last few weeks. I purchased an EgO DCT that malfunctioned - as far as I can tell, there was a blockage between the tank & the atomizer & the wick was burned after minimal use - & after contacting customer service I received a couple of terse e-mails that were quick to put the blame on me. There was no offer for refund or replacement & I purchased a Kanger Clearomizer as a replacement; this product, too, is faulty. It isn't effectively sealed between the tank, atomizer, & air chamber, & the device constantly sucks up a substantial amount of fluid into the air chamber. Maybe these are known issues (Buyer Beware!) but if so, it would be helpful to have some warnings attached.
I just realized, I never said thank you for your quick response. So, thank you!
I have ordered different items 3 times. The orders are always as described, the prices are always great(on most things) and the shipping is very fast.
I ordered an item, and now I cannot find any information on the order.
I had gotten an order confirmation email from litecigusa saying
"CustomerID# 73028
Thank you for your order. Your order number is 232239, placed 11/21/2013 at 04:02PM. "
When I try to find the order, there are no orders for the last month on litecigusa.
USPS cannot find the tracking number either.
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got a response already
"This order was flagged by our fraud system and cancelled and refunded. It was not placed from within the USA. We also do not ship to any freight or package forwarding companies."
apparently they wont ship to package forwarding companies
I had gotten an order confirmation email from litecigusa saying
"CustomerID# 73028
Thank you for your order. Your order number is 232239, placed 11/21/2013 at 04:02PM. "
When I try to find the order, there are no orders for the last month on litecigusa.
USPS cannot find the tracking number either.
====
edit
====
got a response already
"This order was flagged by our fraud system and cancelled and refunded. It was not placed from within the USA. We also do not ship to any freight or package forwarding companies."
apparently they wont ship to package forwarding companies
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I am sorry if the replies seemed terse. They were not meant that way. Sometimes with the volume of emails we get in a day the short replies can be taken the wrong way. We do our best to answer all emails as quickly as possible and if some of them being quick and short came across the wrong way to you I apologize for that.
After the many years dealing with Lite cig, I believe this to be true. Nice guy ...not an a- h...
USPS lost my order! They were late, almost 6 pm. Marked the item as delivered but didn't leave it or gave it to a neighbor. I am pretty sure my neighbors don't vape.
I talked to the driver today. He said there were two new guys on the route yesterday.
I would love to say thanks for the tried and true menthol but I can't.
Most importantly, my account information is in the bag so if anyone calls lite cig saying they are me, it isn't me.
( for account security purposes ) Thanks
I talked to the driver today. He said there were two new guys on the route yesterday.
I would love to say thanks for the tried and true menthol but I can't.
Most importantly, my account information is in the bag so if anyone calls lite cig saying they are me, it isn't me.
( for account security purposes ) Thanks
I purchased my eRoll from here! Fast shipping, item was packaged great. There was even a second atty cover in the box! So thank you so much for that! I was banging my head feeling silly not realizing I'd need a second one, so bonus!
Ordered Sunday night, shipped Monday. Everything was packaged very well and arrived in good shape. Great service from these folks!
Ordered last night, messed up my order... 
So I sent an email to CS explaining my mistake, in the middle of the night. First thing this morning, I get an email back, "No problem, we'll fix your order before we ship." A few hours later, shipping confirmation.
I've been ordering from LiteCig for years--every single order was shipped within 24 hours (usually less), everything was always right--no mistakes on their part, not even a faulty product. I never had to return anything, ask for a replacement or a refund.
The only screw up was my own--last night. And LiteCig took care of it!
Thank you guys! You rock!
So I sent an email to CS explaining my mistake, in the middle of the night. First thing this morning, I get an email back, "No problem, we'll fix your order before we ship." A few hours later, shipping confirmation. I've been ordering from LiteCig for years--every single order was shipped within 24 hours (usually less), everything was always right--no mistakes on their part, not even a faulty product. I never had to return anything, ask for a replacement or a refund.
The only screw up was my own--last night. And LiteCig took care of it!
Thank you guys! You rock!
Ordered once on Saturday,realized I needed more supplies.Emailed the store,about adding on my order.The owner contacted me personally and took care of it.
Have placed about 6 orders from them in last few months. They are always super fast to ship, no problems.
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