Customer Feedback thread.
- Thread starter shawnp1
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I placed my second order and got it in three days. One of the Mega Cartomizers was DOA. I asked Shawn what I needed to do for a replacement and he sent me a message saying he sent me another one today! No questions asked, no requirement to send the bad one back to him first. This is great customer service and I love LiteCigUSA! I'm a very happy vaper, and a devoted customer! Thanks, Shawn! You are awesome!
Got my order a few days ago. LR 306 and a 306 drip tip. Great shipping as always with liteCigs. I almost had to send a email to litecigs support because I thought my 306 was a 510 carto for about 10 minutes. I couldn't get the plastic cart off the atty and almost gave up thinking it was a 510 carto. Then in a last ditch effort I screwed it on and pulled at it with all my force and it popped off. I really didnt expect it to come off because I was about certain it was a 510 carto.
Thanks again Shawn for being the best at what you do.
Thanks again Shawn for being the best at what you do.
Add me to the LiteCig fan club. Amazingly fast processing and ship times, nice selection of items and I'm loving the 3x5 juice.
Just wanted to send Kudo's to the folks at LiteCig. I ordered some 510 LR atty's on 10/06. I've gotten lazy 
lately about checking them on arrival because I've never had any that didn't work. I pulled one out today and it wouldn't draw. It was like sucking through a blocked straw. After looking at it there is no vent hole (no comments..LOL..I know that sounds naughty) above the threads.
Needless to say it's way past the warrenty period. I emailed customer service today and got a really quick response back. I'm going to send it back & the're going to replace it for me. Now if I can just find my invoice sheet
Thanks guys!!!
lately about checking them on arrival because I've never had any that didn't work. I pulled one out today and it wouldn't draw. It was like sucking through a blocked straw. After looking at it there is no vent hole (no comments..LOL..I know that sounds naughty) above the threads.Needless to say it's way past the warrenty period. I emailed customer service today and got a really quick response back. I'm going to send it back & the're going to replace it for me. Now if I can just find my invoice sheet
Thanks guys!!!
My experience with Litecig was not a good one. I ordered a Joye 510 USB Pass-through that was DOA. I contacted customer service and received a short reply to mail it back, and that another would be sent out when it was received.
I'm not an unreasonable customer, and I understand that sometimes faulty equipment will be shipped out. My problem is that not once did I even receive a "Sorry about that." In addition to not getting any sort of apology for THEIR mistake, I paid for the return shipping myself and my compensation for it was to finally receive the equipment I paid for in the first place! Why should I be responsible for YOUR mistake?
You lost a customer on this one, guys. I have no interest in giving you any of my money if you can't even apologize for sending me bad equipment, and when you expect me to pay to fix your error. The e-cig market online isn't so small that poor customer service has to be tolerated.
I'm not an unreasonable customer, and I understand that sometimes faulty equipment will be shipped out. My problem is that not once did I even receive a "Sorry about that." In addition to not getting any sort of apology for THEIR mistake, I paid for the return shipping myself and my compensation for it was to finally receive the equipment I paid for in the first place! Why should I be responsible for YOUR mistake?
You lost a customer on this one, guys. I have no interest in giving you any of my money if you can't even apologize for sending me bad equipment, and when you expect me to pay to fix your error. The e-cig market online isn't so small that poor customer service has to be tolerated.
im sorry but i have no way of knowing it was faulty. the item was replaced as our returns policy is. i dont really see how it was poor customer service that your issue was resolved in a timely manner though.
My experience w/LiteCigUSA...
Positive:
Negatives:
Positive:
- Super Fast Processing and Shipping! I love how I can place an order in the morning and an hour or two later, I get an email saying that it's already been shipped!
- Cheapest shipping prices around ($2 for first class)
- Can't really beat the prices on all their products (I know, I check around)
Negatives:
- I've spent way too much money on that site
- ...and will most likely be spending a lot more!
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I got my latest order today and everything was great except I was missing one of the eGo Mega batteries and the cone for it. I emailed Shawn and got a response 20 minutes later apologizing for the mix up and that he would send it out priority mail first thing on Monday. Seriously? Responding to an email on a Saturday and in 20 minutes? I wasn't expecting a response to my email until Monday! I already replied at how surprised I was at such a quick response, especially on a weekend, but I just had to post something here.
Shawn, you guys are the absolute best! This is what keeps me coming back for more stuff.
Shawn, you guys are the absolute best! This is what keeps me coming back for more stuff.
I never faulted you for sending bad equipment. I understand that even with quality control measures some items slip through the cracks. My problem is that I never received an "Oops, sorry about that", and I paid for the return shipping.
Sure the issue was resolved, but certainly not in a friendly manner and only after I forked over more money to send it back to you. If you don't see how your treatment of the issue was poor customer service we'll have to agree to disagree.
Ordered a couple DK liquids for a friend, shipping was fast, no problems at all, thumbs up.
Its all Good from Litecig!!! Have placed several orders from Shawn with zero issue!!!!
Fast Shipping, Quality parts, Fresh Juice!!! Large selection of items to choose from!!!!
Thanks for providing a Great Service!!!
Good Vapes
Steef
Fast Shipping, Quality parts, Fresh Juice!!! Large selection of items to choose from!!!!
Thanks for providing a Great Service!!!
Good Vapes
Steef
Placed an order around 1:15pm est today. At 1:34pm, received email that it had been shipped!
Can't beat that service anywhere...
Can't beat that service anywhere...
Thank you Shawn. Questions answered promptly. Fair prices. Order fulfillment and shipping speedy fast. Fixed a discrepancy in my order immediately. What more could anyone ask for?
hi i received my order today and am very happy in general. You guys are great and i will be coming back. I do think i got a bad batch of my 30ml dekang ry4 juice, it taste like wet glue and flowers, i work at an ecig kiosk and have had other employees try it one of which who has had the dekang ry4 and all agree that it has a foul taste to it (tried it on different e cigs and carts also)
I am satisfied with lite cig as a whole and like i said i will be coming back. I feel they are not at fault for this. but i now have 30ml of a juice i can not stand to vape.
please pm me on here to contact me my phone is broke and this is how i can not email at work.
I am satisfied with lite cig as a whole and like i said i will be coming back. I feel they are not at fault for this. but i now have 30ml of a juice i can not stand to vape.
please pm me on here to contact me my phone is broke and this is how i can not email at work.
I've had great experiences with Lite Cig. The Joye regular and LR 510's are superior. They last a decent amount of time. When I order, I usually get a shipping notice within the hour. Very pleased with Lite Cig.
Analog free since 07/09/09
Analog free since 07/09/09
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