Customer service?

[hotone]

My last order from eastmall I ordered a bunch of stuff and all was great except a package of 510 atomizers I got. I am having issues with 3 of the 5 atomizers. One completely died after less then a week of use and the other two are just barely working. I have one that has been working great from receipt.

I sent an email to customer service on Sept 29th but have not got any response yet.

I know it was a holiday so trying to be patient. Should I not have received a response by now?

 

[Di]

The National holiday is October 1st to 7th

so maybe a bit soon, they will be back on the 8th -
so maybe not till then it will get read,

also remember, the weekend starts on the 9th ---

so it could be the 11th, lol.

 

[frisco]

I'd send it again with you order number, date and specific problem. They were great with my last order. I had a couple of items that didn't work right. Do allow a day at least for a response b/c of the time difference. I was very pleased with the service.

 

[Di]

send again just to be sure

it may have gotten missed cos of the week long holiday

sowwwy -- lol

 

[hotone]

Still not heard back yet so I sent it again.

 

[Di]

Yes, please try again, there is a lot happening right now after the hols, sowwy, ----

Customer Service email :- support@eastmall.net