Has anyone had any issues with vaping.com customer service? I placed an order, my card was debited immediately, but my account says no order was placed and no confirmation email was sent. I called the number, which is never answered and sent emails with no response. Anyone have any other ideas?
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@low_tar_neil can help you with your issue as soon as he gets in, in the morning...
He'll get you sorted out.
He'll get you sorted out.
It's a very reputable vape shop... they are usually right on the ball but sometimes glitches happen.
We try, but if anyone has a problem and it's not being dealt with, then do come to me, because I'm the boss and I take it very personally when one of our customers isn't happy!
I've left multiple ticket request and called multiple times I haven't gotten a response back about my order. My money has been deducted but my order hasnt done anything.
Hmmm.. it never happened to me. I had an issue once, but I left the ticket and it was resolved within 2 days. Maybe try to resubmit the ticket...
Unfortunately I've left two tickets so far and even called and that just goes straight to voice mail. Staying optimistic about it but when the money has been deducted and nothing has changed in a couple days leaves kinda a sour taste.
Hi there, please can I get your order number and I'll look in to it right now!
Don't worry, I found your order, it's shipped with USPS tracking number 9405510205837005087702, I've also refunded your shipping fee, hope that's ok!
Definitely appreciate the level of dedication you have towards helping! However a couple hours ago I finally received and email about my ticket and a shipping notice! Looking forward to receiving my package.
@low_tar_neil Hello? I had my order shipped to an address where I will only be for a short while over the holiday...I really would appreciate a response and some sort of confirmation that my order has been shipped. It said I would receive within 3-7 days. I had it ordered 11/20 so that would mean by 11/27. Please get back to me I spent the last of my $ on this. I cant afford to try and place another order. My order # is V100222166
@Opinionated Do you know @low_tar_neil personally? Really need some sort of response about my order...I hate having to worry about this.
I'm sorry, no I don't believe he checks on the weekends..
And no, I don't know him personally like I have a number for him or anything, I'm just a long time forum member and occasionally - fellow customer.
He'll be back Monday though - and if you like you can also send him a PM..
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