The costs of running this huge site are paid for by ads. Please consider registering and becoming a Supporting Member for an ad-free experience. Thanks, ECF team.

Terrible Customer Service @ Vaping(dot)com

Discussion in 'Vaping.com' started by Dani Quirola, Dec 26, 2017.

Thread Status:
Not open for further replies.
Image has been removed.
URL has been removed.
Email address has been removed.
Media has been removed.
  1. Dani Quirola

    Dani Quirola New Member

    Dec 26, 2017
    I can't even count the amount of times I've called vaping.com for an order that is still on hold! I've emailed them over a dozen times and have NOT been able to contact them. The voice message inbox always says that I've reached them out of business hours or during a holiday and thats just not true. My order was charged and I can't get my money back and their customer service is no help. Please help me get the product I payed for or give me my money back.
     
  2. stols001

    stols001 Mistress of the Dark Nicotinic Arts Verified Member ECF Veteran

    Supporting member
    May 30, 2017
    Tucson, AZ
    Well, if the company is being non-responsive but holding your money, you could always institute a charge-back and regain your money in that fashion. I don't know vaping.com but it has been the holiday season for many and some companies are located elsewhere and have different operating hours.

    With that said, how long have you been trying? If it's been a fair amount of time (say, several weeks) and they aren't returning emails and you are unable to contact them by phone, I'd say you'd be totally justified in talking to your bank/credit card about fraudulent activity. If you explain what has happened I am pretty sure they would assist you with this.

    Best of luck.

    Anna
     
  3. Dani Quirola

    Dani Quirola New Member

    Dec 26, 2017
    it has been several weeks ever since November but I'm so desperate to just get my money back
     
    • Disagree Disagree x 1
  4. classwife

    classwife Admin
    Asst Classifieds Mgr
    Ask The Vets Mgr
    Admin Verified Member ECF Veteran

    Supporting member
    Moved you to the Vaping.com Forum - they can't reply or help you where you were.
     
    • Like Like x 3
  5. Dani Quirola

    Dani Quirola New Member

    Dec 26, 2017
    it has been several weeks ever since November but I'm so desperate to just get my money back
     
  6. stols001

    stols001 Mistress of the Dark Nicotinic Arts Verified Member ECF Veteran

    Supporting member
    May 30, 2017
    Tucson, AZ
    Okay, so see if they respond to you on this forum (a mod has moved you to their forum) maybe post your complaint and order number and see what happens.

    If they are non-responsive to that, the only way I know of to receive your money back is to contact either the credit card issuer (paypal is included in this) or your bank to ask them to retrieve your funds due to fraud. It's something I do as a last resort, usually, but it's not that difficult a process. You simply call the bank or entity that you used the funds with, and let them know that it has been over X number of days and that you would like to report them for fraud. It isn't hard, and I know it's upsetting, but calm down. Unless you purchased by Western Union or something (and even then, maybe) your bank and/or credit card company should be able to help you. They do it ALL the time.

    Anna
     
  7. Megelthebagel11

    Megelthebagel11 Full Member

    Jan 2, 2018
    Did you ever end up getting it fixed? I'm confused on why my order is still in processing.. I don't want to doubt them, because ive looked at other forums and it has decent reviews about how fast the shupping was.. but idk.
     
    • Like Like x 1
  8. BrotherBob

    BrotherBob ECF Guru ECF Veteran

    Dec 24, 2014
    Sunnyvale,CA,USA
    • Useful Useful x 2
  9. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Hi Dani,

    I'm very sorry about this, I found your order which was placed on December 21st and failed age verification - is that the correct one?

    It looks like customer service contacted you soon after this post, I hope it was resolved? As was pointed out, it was during the busiest week of the year for us, so my apologies it took a few days to get back to you.

    If I can help with anything please let me know.
     
    • Like Like x 1
  10. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Hi there, we spoke on Facebook right, hopefully you got the tracking info ok?
     
    • Like Like x 2
  11. Vape123

    Vape123 Full Member

    Jan 5, 2018
    I am also having issues with customer service. Can someone reach out to me since I cannot seem to get someone?
     
  12. Vape123

    Vape123 Full Member

    Jan 5, 2018
    PROBLEM HAS BEEN SOLVED! THANKS AGAIN!
     
    • Like Like x 1
  13. Destinyw114

    Destinyw114 New Member

    Mar 23, 2018
    What is Vaping.com business hours everytime I call it’s not their business hours. Trying to see how long my order will be processing, I need my vape ASAP
     
    • Like Like x 1
  14. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    The customer service phone lines are open 7am - 4pm Pacific time, there’s a chance it might default to the out of hours message if the lines are all busy, I’m going to check, as that clearly shouldn’t happen.

    Yesterday, I did ask a member of the team to reach out to you and help with your query. They said they were unable to get through on phone but followed up with an email, we’re they able to help you?
     
    • Useful Useful x 1
  15. Cece_scene

    Cece_scene New Member

    May 13, 2018
    I ordered a vape and it's still going through age verification. However I was browsing the site and wanted to cancel that order for something else. I called 4 times and sent a forum. No response! And it already subtracted the money from my account! I need to cancel this order
     
    • Funny Funny x 1
    • Optimistic Optimistic x 1
  16. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Hi there, sorry for not getting back sooner, the customer service team doesn't work on Sundays.

    I'm very sorry but you have to be 21 in NY state to buy vaping supplies, your order has been automatically canceled and your bank will return the funds in 3-5 working days.
     
    • Love Love x 2
Thread Status:
Not open for further replies.

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice