I'm a little upset! I guess I'm stuck in the newbie forum when all I wanted to do was to leave some great feedback for Chris at myfreedomsmokes.com. All I can say is that MFS has always delivered superior customer service and has now become my vendor of choice when ordering supplies to feed my vaping habit.
For the last couple of years I have ordered supplies from MFS and they always deliver with super fast shipping, but I have to say that the mark of a great company is how they handle the "hiccups" that are bound to happend with any business. Case in point, I recently order several samples of nic juice and I don't know if there was an issue with the web site or if I simply overlooked the fact that one of the juices I ordered was out of stock. But bottom line is that Chris came through! Not only did he contact me immediately about the issue at which time I told him that it was no big deal and to substitute the out of stock item with something he would reccommend, but when I got my order I found that Chris had basically doubled my juice order, no extra charge and without me having to say a word! Now that's great customer service!
I have to say that MFS has of the best prices around, bar none, and on top of that they have the best customer service I've ever encountered. The only knock against them that I can think of would be that sometime they are out of stock of some items that I've wanted, but who can blame them, with the the best prices and customer service there's no wonder that they have a hard time keeping things in stock! MFS ROCKS!. Now only 4 posts to go!!
For the last couple of years I have ordered supplies from MFS and they always deliver with super fast shipping, but I have to say that the mark of a great company is how they handle the "hiccups" that are bound to happend with any business. Case in point, I recently order several samples of nic juice and I don't know if there was an issue with the web site or if I simply overlooked the fact that one of the juices I ordered was out of stock. But bottom line is that Chris came through! Not only did he contact me immediately about the issue at which time I told him that it was no big deal and to substitute the out of stock item with something he would reccommend, but when I got my order I found that Chris had basically doubled my juice order, no extra charge and without me having to say a word! Now that's great customer service!
I have to say that MFS has of the best prices around, bar none, and on top of that they have the best customer service I've ever encountered. The only knock against them that I can think of would be that sometime they are out of stock of some items that I've wanted, but who can blame them, with the the best prices and customer service there's no wonder that they have a hard time keeping things in stock! MFS ROCKS!. Now only 4 posts to go!!