Dead Radius

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juicybeaver

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Got my black Radius delivered yesterday afternoon. All happy!

It stopped functioning suddenly today at lunchtime.

Checked all usual suspects, battery, coil, etc.

Strong odor of crisped electonics upon removing battery door.

Nothing is displayed on OLED at all now, but buttons blink slowly 5 times after Fire button is pressed.

Not happy.

Any suggestions?
 

ENAUD

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No, nothing obviously silly like that. Seasoned vaper here, radius is 10th Provape purchase...
Sorry to hear about your misfortune. You obviously are aware that this is a very rare occurrence for a Provape product and that they definitely will make it right for you. I'm sure they want to see this unit as quickly as possible to figure out what went wrong, looking forward to hearing of how this turns out for you...
 

Simply Red

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AstroTurf

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ENAUD

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Simply Red

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AstroTurf

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WillyZee

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Katdarling

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Nailz

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    element77

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    Dang, this thread looks like there was a shoot out here
    wesley-terry-1.gif
     

    anavidfan

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    Years ago when I started to look for my first new car I was told by almost everyone : "dont get the first of any new model, unless you are willing to be patient and have a very good temperament, because you are going to have to deal with all the quirks"

    This is very true with this situation. At least you dont have to worry about being stuck with a lemon. Say what you will about Provari, their no. 1 priority is their long time reputation of being the best in customer service. This is their first step in a completely new design. Maybe it was hurried because of all the PRESSURE and CRITICISM of their taking too long to be up to date with the trends.

    MOst of the box mods out now are all basically just copies of all the earlier box mods and dna/ Yihi etc designs. Same boards etc, only variables are how well they are put together. Provari did not just buy some dna/ Yihi kits and pop them into some thing put together. Like always they have their own technology etc. So there are things to work thru.

    Just be patient and Im sure Provari will take care of any problems and if they have to replace or refund. Big difference between most of the other manufacturers is that they do care about their clients and with this completely new design Im sure they will take care of it , FAST.

    Im not a Provari-maniac, I did get my first one a few months ago and Im more than pleased. They are built to last more than a few months.

    I can only imagine what the deleted posts were like, The anti-Provarists have been waiting in the shadows for this moment and are full of well thought out remarks.

    JUst dont let yourself get angry or let down. It will all work out to your advantage, especially right now. Even if you fried it, smashed it, etc. Im sure they dont want any negatives floating around and they will take care of it.
     

    Racehorse

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    Got my black Radius delivered yesterday afternoon. All happy!

    It stopped functioning suddenly today at lunchtime.

    Checked all usual suspects, battery, coil, etc.

    Strong odor of crisped electonics upon removing battery door.

    Nothing is displayed on OLED at all now, but buttons blink slowly 5 times after Fire button is pressed.

    Not happy.

    Any suggestions?

    Quite sure provape will fix you up.
    Even the very best product can have a chip, solder, component inside go bad........it happens.

    Having worked on computers 1/2 my life I have noticed that electronics if they are bad usually fail very quickly, early on, which is good......cuz you are under warranty ........ and once they don't fail they usually just go on working seemingly "forever". :lol:
     

    ScandaLeX

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    Does anyone else notice that the one with the problem has disappeared?

    LOL!!! That's usually the case. The person with the problem disappears & the thread proceeds to dissolve into all kinds of crazy having nothing to do with what the initial problem was.
     
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