em-riva weird dead batteries!

[sunflour]

The strangest thing is happening to my em riva batteries!!

If the battery is not connected to anything (no metal contact) and I press down on the button - it appears to work normally.

As soon as I connect an atty or the charger - it starts blinking, like it's dead!

If I try to charge it - it blinks and then the charger stays green - no red light!

After 'charging' for the required period, connect it back to the atty and it blinks (and does not work). But again, if I remove it and press down on the button - it appears to work fine?

Please help! This happened to one of my batteries yesterday. So I pulled out my new spare and conditioned it - charged for 8 hours and was vaping for 10 mins and the same thing started happening to the new battery!

 

[Di]

I do not know what is happening here ---

I am sorry for this problem

all I can say is - please contact customer support for this issue.

 

[sunflour]

Hi Di!

I contacted customer support and I must say, the customer service has been superb!
Hopefully this will all be resolved soon

 

[Di]

Hi Di!

I contacted customer support and I must say, the customer service has been superb!
Hopefully this will all be resolved soon

Yes, it appears there has been a small problem with the batteries, -- a few are duds,

Please do not worry

we will resolve all issues with replacement.

please contact Customer Service


and Accept our sincerest appologies ------

 

[Tread1]

I had the same problem with one of my batteries,turned out I had flooded the atty and there was juice down on the battery contacts,I blew it out and it ran fine after that.

 

[mwa102464]

I just had 3 of the same in Riva 901 Batts, Everyone must remember when manufacturers makes a run of batteries no matter how good they are there will be some duds. The great thing about this is we have the best supplier who with there new CS system in place will resolve this issue for us and make sure we are taken care of and in the end. Thanks Eastmall

 

[otrpu]

Hi Di, I've had great luck ordering from EM, and great customer service when I needed it. Only real problem I've had so far is I had an 510 RIVa atty died within first hour, actually first 5 minutes I used it. EM replaced it, no problem. I'm getting ready to order more RIVa batts. Does EM have any greater mAh battery for RIVa than the 750 mAh? I'm looking for 900 mAh, or even greater.

Thanks,
otrpu

 

[BartS]

As far as I know there is no bigger MAH battery at the moment otrpu, but it seems to be in the pipeline. Here is the last that I know that Di commented on the bigger MAH batteries.
http://www.e-cigarette-forum.com/forum/eastmall-ecigarette/90382-eastmall-riva-reviews.html

​

 

[otrpu]

BartS, thanks alot. I re-read the whole thread again. I think EM needs to address this ASAP. Customers may migrate to where they can get longer batt usage.

Cheers,
otrpu

 

[Di]

I had the same problem with one of my batteries,turned out I had flooded the atty and there was juice down on the battery contacts,I blew it out and it ran fine after that.

Yes, this is a problem that must be checked carefully when we find a problem with our batteries,

thanks for this reminder ----

I have also done this, and puffed - and got - panic - nothing --

but after a quick button press a coupe of times to burn off a bit of excess juice,

wow - here we go -

 

[Di]

I just had 3 of the same in Riva 901 Batts, Everyone must remember when manufacturers makes a run of batteries no matter how good they are there will be some duds. The great thing about this is we have the best supplier who with there new CS system in place will resolve this issue for us and make sure we are taken care of and in the end. Thanks Eastmall

The problem is -- huge demand --

the battery factory becomes over loaded and quality slips a little

there has been till now -

only one factory making all internals for the RiVa style ecigs-- panic -- over-load --

we have just finalized and contracted other arrangements,

we hope this will solve the problem for us,

our new RiVa batteries will be made for us ----Under contract ----- @ 750mah.

 

[Di]

Hi Di, I've had great luck ordering from EM, and great customer service when I needed it. Only real problem I've had so far is I had an 510 RIVa atty died within first hour, actually first 5 minutes I used it. EM replaced it, no problem. I'm getting ready to order more RIVa batts. Does EM have any greater mAh battery for RIVa than the 750 mAh? I'm looking for 900 mAh, or even greater.

Thanks,
otrpu

no, the new RiVa Batteries will be @ 750mah.

this gives us an all day vape and we like this,

we do not at this time want to go to a larger battery-

as the size of RiVa is part of it's beauty of design.

 

[Di]

As far as I know there is no bigger MAH battery at the moment otrpu, but it seems to be in the pipeline. Here is the last that I know that Di commented on the bigger MAH batteries.
http://www.e-cigarette-forum.com/forum/eastmall-ecigarette/90382-eastmall-riva-reviews.html

​

Thanks for the help here Bart--

yes, there is a bigger battery on the drawing board,

but it is just that -- on the drawing board---

not ready yet.

 

[sunflour]

I'm not sure if anyone else has experienced what I am experiencing..

I got 2 titanium riva kits, 1 black riva kit and 1 spare black batttery.
3 of my titanium batteries died on first use! And then I switched to the black kit and the black cone does not screw all the way into the battery (too tight)? And 2 of my LR attys also died on first use

Contacted customer service and I need to make a new order in order to get replacements - which is quite pricey if you live in SA!

 

[Di]

I just got 6 new riva battys and all are ok
all conditioned now -charged and ready to go no problems

 

[Crystallas]

I bought a kit, and a spare. All 3 of them get extremely hot when trying to charge, and the lights blink on them like crazy.

Just a heads up, the last one I left on the charger for no more than 1 hour, and the smell of burning acid was so overwhelming. I'm really scared about trying to charge these now. I got all of these yesterday.

 

[sunflour]

Crystallas, I feel your pain!!!! Did you contact EM? What was the outcome?

 

[Crystallas]

Crystallas, I feel your pain!!!! Did you contact EM? What was the outcome?

Just sent the email. Now it's a waiting game.

I'm kind of paranoid now. I have bought 50 batteries prior to these over the last year for 510/Egos knockoffs, genuine alike, and up until now, I never felt any safety concerns. I buy them, test them, and set my family members up with the best of what I find. This Riva kit was going to be for my mom. So if you can imagine, my eyes are peeled wide open in some form of panic.

 

[Di]

Please contact customer service and do not use these batterys
they will be reoplaced


Customer Service email :- support@eastmall.net

sorry for this trouble

 

[Crystallas]

That is awesome customer service. Thank you so much.

I really hope the factory issues are sorted out, because the Rivas are genuinely a favorite among the community, and everything else I have ordered has been excellent!