Defective iLeaf 50? Ordered from Vape NW anyone ordered from here?

[R211]

I've had sellers ask for pics before... Tell them you don't have a smartphone or video camera? I don't know... I've never ordered from them but I've seen quite a few issues with them on here.

I could be wrong about the no charger included, I don't have any proof and could totally be wrong.

Idk, maybe I'm just a spoiled customer used to amazing customer service, but I'm used to companies just letting me do exchanges no questions asked. It's not like I'm asking for my money back, I just want to send it back and have another one sent out.

 

[jseah]

OKAY GUYS, NEED HELP ON THIS ONE:

They replied and told me the istick 50 does NOT come with a charger... but my box was opened and the manual says it comes with a charger, and the spot with the charger in the box is missing?

Also they said to get a refund I have to send them a video showing it doesn't work.

SERIOUSLY?

When I go to their website and look at the page for the istick 50, it does say that they are selling the battery only. Looks like they do not offer the kit. If you look at the listing for the iStick 50 on the mount baker Vapor website, it does not say battery only. Scroll down to the bottom of the page and it shows all the stuff that is included with the iStick 50, namely the charger, cable and adapter.

 

[v1k1ng1001]

I've heard of others who have had shady product shipped by vape NW (not to be confused with the juice vendor vapor trails NW)

 

[Ou2mame]

Well yeah and thats the norm. If any company makes it difficult for me to return something I'm not satisfied with, especially if i'm claiming it's broken, I'll never shop with them again. That's my rule. I don't have time for that, there's too much competition.

 

[Susan~S]

The manual and box is generic and comes with all 50watt iSticks. I received the same manual/box (from another supplier) and mine did not come with a charger either which was fully disclosed.

If this is the 50w iStick you order from NWVape then it states that it DOES NOT come with the charging cable.

 

[R211]

When I go to their website and look at the page for the iStick 50, it does say that they are selling the battery only. Looks like they do not offer the kit. If you look at the listing for the iStick 50 on the Mount Baker Vapor website, it does not say battery only. Scroll down to the bottom of the page and it shows all the stuff that is included with the iStick 50, namely the charger, cable and adapter.

The thing is, I ordered this a few weeks back, I feel like they recently updated the site. I could be wrong though, I possibly could have read over it in which case it was my mistake.

Damn, I feel like I just have emotional issues and get ...... off too often. I really do not remember seeing that disclaimed two weeks ago, I'm totally convinced it was added on there recently after complaints or something.

So you're saying that the ones you ordered from other sites didn't include one either?

 

[jseah]

The thing is, I ordered this a few weeks back, I feel like they recently updated the site. I could be wrong though, I possibly could have read over it in which case it was my mistake.

Damn, I feel like I just have emotional issues and get ...... off too often. I really do not remember seeing that disclaimed two weeks ago, I'm totally convinced it was added on there recently after complaints or something.

So you're saying that the ones you ordered from other sites didn't include one either?

I didn't order my iSticks online. I bought them in B&M's (and paid way more for them) and the ones I got were the full kits. When I go online to price the iSticks, I notice that all of the sites with the iStick priced above $50 are selling the full kits, while all of the sites selling the iStick at $50 and less are selling the battery only (and this is disclosed on the website).

 

[peterforpats]

The thing is, I ordered this a few weeks back, I feel like they recently updated the site. I could be wrong though, I possibly could have read over it in which case it was my mistake.

Damn, I feel like I just have emotional issues and get ...... off too often. I really do not remember seeing that disclaimed two weeks ago, I'm totally convinced it was added on there recently after complaints or something.

So you're saying that the ones you ordered from other sites didn't include one either?

you could be wrong but you have no problem slamming the vendor for all to see? why not get your facts straight before unleashing a vent that may or may not be true? look, i have no dog in this hunt but it is amazing how any vendor survives in this digital age of instant rant. there are a lot of good companies out there and i'll bet even they have their share of issues with somebody. you could be totally correct but by your own admission you might not- why not let the dust settle, cool down , and work to finding a solution. a nice e-mail explaining your lack of video capability and a notice about getting in touch with your cc company and who knows? it might get resolved. i'll wager it won't with a rant on any forum-save that for when all else has failed... just my HO...

 

[Ou2mame]

They aren't arguing over a USB cable. The istick doesn't work. They should have emailed him a usps label and said send it back and we will send you another one. Sorry for your trouble, we will throw in a 50 cent USB cable for the mix up.

 

[capthook]

OKAY GUYS, NEED HELP ON THIS ONE:

They replied and told me the iStick 50 does NOT come with a charger... but my box was opened and the manual says it comes with a charger, and the spot with the charger in the box is missing?

Also they said to get a refund I have to send them a video showing it doesn't work.

SERIOUSLY?

I have ordered from VapeNW several times with no problems.
And if you look at their site, it clearly states that it does NOT come with a charger, and it has said that since they listed them.
I know, I got my 30w from them, and been watching the prices/availability for getting the 50w.
And a request of a video is not uncommon, but not the best service.
You can't shoot a video with your cell phone?
Can't imagine you got a fake or used item.
Defective? Those things happen, so possible.
Could be the 510 pin on the 50w just needs a small tug upwards, gently, with a small screwdriver to afford a better connection?
Good luck.

 

[picassochan]

Am so sympathize your experience.

 

[sbc83]

If you had means of sending them a video they would probably just issue you a refund an let you keep the broken unit provided the video clearly shows that it's broken. Saves on return shipping costs.

As for the charger/cable, who knows. Maybe the page was edited at one point or perhaps you just missed it. But it says it now with no screen shots to prove otherwise. No need to go crazy trying to remember if it said it or not.

 

[AC81]

Some iSticks don't come with a charger. Thats not the problem the way I see it. The guy basically has a BRAND NEW product that doesn't work, or so he claims, (I will give him the benefit of the doubt), they should take it back based on a 30 day guarantee or at least a 2 week guarantee no matter what. I've never seen a vendor that doesn't offer that. If you paid with it by credit card (hopefully, because with a debit card this might not work), just send it back and reject the charge on your card. Call the credit card company and tell them you received a broken product and returned it. Pay for the postage with the same card. Usually AMEX will probably take your word. Or they will make the vendor deal with it. There is NO reason he should have to fiddle with the 510 connection on a brand new iStick to get it to work. I had to fiddle with the 510 connection after owning the 20 watt for 3 months and I was ....... Don't mess with the device anymore, if you are positive its defective, contact the company, send it back, and reject the charge on your credit card. That would be my advice.

 

[Jwaterski]

Sorry for your problems, puts vapornw off my list of vendors. To many good vendors out there to risk an order from one that is so questionable. Sorry you took one for the team though!

 

[shatteredsoul76]

I have made several orders from VapeNW without a single issue including a istick 30w, istick 50w, 4 tobeco Kayfun V4s and a few others when they were still allowed to sell on ebay. Im in middle TN and usually get the packages from them in a just a few days.