I've been using Volcano products off and on for a a couple years. During this time, the products have all been branded Volcano and never modified. A few days ago, as I was charging the battery, it began smoking, melting, and battery acid expelled.
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I had a Westside vapers battery same style do the same thing I would contact them and they will probably replace it.
eGo-on-charger failures were a big thing a while back. Not a huge number of cases, but sound similar to what you saw.
It took some persistence to get them to agree to a replacement. Hasn't been confirmed completely. Initially, they requested the product to be returned, but with the presence of battery acid, this would not be possible. Even if the replacement arrives, I'm still concerned about product quality control. This could of resulted in a house fire. Their products all seem to fail. This battery was less than three months old, and the two chargers I purchased no longer work. The warranty process has always been a large pain with them, so much so, that it makes life easier to just purchase the product to get it in the mail.
I love my ecigs but it may be time to let them go entirely.
I love my ecigs but it may be time to let them go entirely.
I ended up switching to mods because of the overall failure rate I ran into with stock KR808 and Riva/Ego. Individual PV and chargers weren't that expensive but the quality control was a biggie for me.
My higher end PV, with separate "normal" battery chargers, have still occasionally needed tweaks, but the customer service has been solid and they have proven to be very rugged. They've all been fine with multiple drops onto hard surfaces, use in cruddy conditions, etc., while with stock 808/ego I never could tell what would happen. Cheaper in the long run for me. (I know that lots of people have done well with the stock PVs, just that mods have been better for me.)
My higher end PV, with separate "normal" battery chargers, have still occasionally needed tweaks, but the customer service has been solid and they have proven to be very rugged. They've all been fine with multiple drops onto hard surfaces, use in cruddy conditions, etc., while with stock 808/ego I never could tell what would happen. Cheaper in the long run for me. (I know that lots of people have done well with the stock PVs, just that mods have been better for me.)
VolcanoeCigs.com they are based out of Hawaii. In the begining, I knew I wanted a US company so I had some recourse if something went drastically wrong.
Thank you for the sugestion Mark. I will definately look in to them as an option.
Thank you for the sugestion Mark. I will definately look in to them as an option.
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Unless your a republican.
Battery failures like this are going to happen from time to time. This is why they sell charging bags for li-ion cells.
That's why I've been using them from the begining, because they (Volcano) are based in the US.
Let's keep in mind, Volcano Ecigs is a reseller and can not with in reason provide quality control on what they are selling. All of these cheaper ecigs are made in China by a hundred different companies, some of them give try to manufacture products with an attempt to minimize failure rates others do not.
If you anyone was really interested in using a high quality ecig made by a company who stands behind their products, they wouldn't have purchased one of these Volcano ecigs or any other mass produced Chinese ecigs being resold by a US distributor. Let's stop kidding ourselves with that idea, we buy them because them are cheap.
We want it cheap and we want it now, that's why we are not ordering from companies like Provape or Super-T(just off the top of head). It's the same situation with every industry in the US, cheap and available make the sell not quality.
We need to be aware of what failures are happening with what devices, thank you to the OP for sharing. Does anyone know who Volcano is purchasing these from? Vision?
If you anyone was really interested in using a high quality ecig made by a company who stands behind their products, they wouldn't have purchased one of these Volcano ecigs or any other mass produced Chinese ecigs being resold by a US distributor. Let's stop kidding ourselves with that idea, we buy them because them are cheap.
We want it cheap and we want it now, that's why we are not ordering from companies like Provape or Super-T(just off the top of head). It's the same situation with every industry in the US, cheap and available make the sell not quality.
We need to be aware of what failures are happening with what devices, thank you to the OP for sharing. Does anyone know who Volcano is purchasing these from? Vision?
Ecigs entirely or Volcanos specifically? That is scary but please don't give up on ecigs...there are millions of safe ones out there.
Right on. This is one of the reasons I brought up in a post a few days ago when someone asked if they should get a VAMO ($50) vs. an eVic ($104).
A few years ago, our choices in Personal Vaporizers were limited (only from China, made in God knows where by God knows who).
Right now, we have products made by American companies, backed up with warranties, and made with much better quality controls.
We should start buying from trusted companies and I, personally, would avoid anything that does not come with a warranty.
A warranty = better quality + better customer service + safer vaping.
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That's painting all Chinese made e-cigarettes with a pretty broad stroke.
In this case we have a (probably) Chinese-made PV with a proprietary battery module. It was the battery that failed.
The Chinese also manufacture APVs. These e-cigarettes feature standard removable Li-ion batteries just like Provape products. The major safety factor is from the quality of the battery in the device. Put an AW IMR battery in a quality Chinese APV and it will be just as safe as a Provari with an AW IMR.
I use one of the cheapest Chinese APVs available and I'm still using it after a year of heavy use.
I certainly respect Provape products and the warranty and guarantee they provide. It's all first rate.
However, not everyone wants to invest at the Provape level. Maybe they are uncertain that vaping will work for them and just want to test the waters first. Maybe they just can't afford Provape. There are alternatives available from China at lower prices. There is a great range of safety features available with these devices. Some are intrinsically unsafe while others offer a sophisticated level of safety. ECF can do a lot to educate vapers about these products and their features.
Yes, you get what you pay for and sometimes you get more or less than you pay for. But painting all Chinese vaping products as unsafe or substandard just isn't true.
Vision products (Spinner and Vivi Nova tanks and minis, etc) are made in China.. Here is the blurb at the top of the Vision products site:
Quote:
Vision High- Tech is one of the leading manufacturers of electronic cigarettes in China. Our Innovations are the product of one of the top R&D teams in the business, and our reliability as a supplier is backed by a meticulous Quality Control System. All Vogue products have obtained CE, RoHS, as well as SGS certification.We believe that a professional manufacturer is the backbone of any business, and we try to live up to that expectation. You will receive warm hearted attention on your first inquiry, timely product delivery, and superior after sales service.
Our focus is a long term partnership based on mutual benefit and trust with our clients. This business philosophy is reflected in the quality, competitive prices, and refinement of our products.Make Smoking a Green .Choose Vision for a Better Life.
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I have never had this happen, but threads like this are why I only charge my batteries when I am home. Glad your house didn't catch on fire!
First off, I wasn't intending to refer to all chinese ecigs as unsafe but I will point out that their are many copy cat startups, especially in china, that copy the design and leave out the fail safes. I mostly use Joye products, I am not against the Chinese but I am not pretending alot of cheap junk doesn't come out of China.
I was more thinking of the Provape-1 as it is more directly comparable to and Ego/knock off, except for the safety features which cost about a hundred USD's more. Some Egos have some of those features but some of them have none.
lulu836, not sure if you are quoting their engrish to agree or disagree? Here's another great quote from their site: "Behave carefully, precisely and resposibly,Never miss potential or existing problems" - saved some money translating that one. I wasn't trying to pick on Vision, the pattern in the pics reminded me of Vision I had seen.
I was more thinking of the Provape-1 as it is more directly comparable to and Ego/knock off, except for the safety features which cost about a hundred USD's more. Some Egos have some of those features but some of them have none.
lulu836, not sure if you are quoting their engrish to agree or disagree? Here's another great quote from their site: "Behave carefully, precisely and resposibly,Never miss potential or existing problems" - saved some money translating that one. I wasn't trying to pick on Vision, the pattern in the pics reminded me of Vision I had seen.
The design looks like the older models, how long did you have this battery before it melted? was it over charged? I'm a new user and currently are using 2 infernos so I am concerned.
Thanks!
Thanks!
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