DietSmokes.com: Warranty not honored. No communication.

[meandthehedgehog]

Had ordered Janty eGo set from dietsmokes.com on April 15th. Order #6972.
3 weeks later the atomizer hit the bucket.
Contacted parker@dietsmokes.com. No response.
3 weeks later that the battery followed the suit.
Since then I’ve tried to contact these guys 4 times through their ticket system and contact page. No response whatsoever.

Now that’s what the have on their website: “All JANTY products I honor a 3 month warranty on the batteries and other Janty parts and 6 month warranty on atomizers”.

Does this sound like fraud or just poor customer service?

 

[Bustastew]

I want a refund for my dysfunctional Joker! This was a $160 waste. It does not work as advertised and is still under warranty!

Until I get a refund I will be posting all over the forums about dietsmokes!

 

[otrpu]

Maybe you've located a disreputable dealer. I won't be a orderin from um. You might try contactin the parent.

Cheers,
otrpu

 

[Bustastew]

Maybe you've located a disreputable dealer. I won't be a orderin from um. You might try contactin the parent.

Cheers,
otrpu

Lets try this again, vaprlife will give you customer support for the Joker. They have been very helpful to me. Wish I had bought it from them originally =(

 

[meandthehedgehog]

Multiple complaints on this forum testify to the Dietsmokes.com's bad business practices.

These complaints concern the following issues:
Non-delivery of products
Defective, damaged, or incorrect product received
Failure to honor service under the terms of warranties
Failure to respond to phone calls or written requests for assistance or support

If you had bad experience dealing with the seller please file you complaint with the Office of the Attorney General for the State of Texas by filling out an online form on the Attorney General for the State of Texas website.

From the Attorney General for the State of Texas website:
"Consumer Complaints filed with this agency may form the basis for an investigation into a company's business practices. In some cases, significant numbers of complaints about a business may give rise to legal action, not on behalf of the individual complainants but to enforce state law. "

 

[warlike36]

Are they a registered supplier on ECF ? Just curious.

 

[Stage]

Sorry about your troubles. Really bad customer server is usually not the result of a conscious attempt at fraud. However it is often the results of consciously attempting to run a business without the required commitment and resources.

Earlier when I saw their banner on the supplier list, I thought the name "diet smokes" was a little suspect to tell you the truth.

 

[ryanmercer]

Thanks for the heads up

 

[meandthehedgehog]

Are they a registered supplier on ECF ? Just curious.

Yes, they are.

 

[glowgirl]

Well I won't be ordering from them after reading this. Thanks for the warning and sorry you got ripped off

 

[meandthehedgehog]

Sorry about your troubles. Really bad customer server is usually not the result of a conscious attempt at fraud. However it is often the results of consciously attempting to run a business without the required commitment and resources.

I agree. Whether it's the case with dietsmokes.com I wouldn't say for sure. From what I can tell from numerous posts on this and other e-cig related forums it's been going on for quite a while and on a large scale. These are not mere customer support issues. These are liabilities to many customers that can be expressed in dollar amounts. I would certainly hope that a volume of complaints to the Attorney General would trigger an investigation into their practices.

 

[meandthehedgehog]

Well I won't be ordering from them after reading this. Thanks for the warning and sorry you got ripped off

Thanks, glowgirl. My issue is a minor one and I wouldn't have bothered much hadn't I come across numerous cases like this.

 

[fresca]

Contacted parker@dietsmokes.com. No response.

I've never purchased anything from them, but are you sure it's not parked@dietsmokes.com? I thought it was "parked" instead of "parker".

 

[carguy50]

it is Parked with a "d" and good luck getting ANY form of customer service out of him. Sorry that you are another one of his victims of poor customer service but you have joined a very big club

 

[meandthehedgehog]

I've never purchased anything from them, but are you sure it's not parked@dietsmokes.com? I thought it was "parked" instead of "parker".

Order and shipping confirmations did come from parkeR@dietsmokes.com.
It's also a Reply-to address in these emails.
I also tried to get through to them via ticket system and contact form on their website. If your read other users posts you'd see that the guys at dietsmokes.com quite often purposely dodge difficult issues, especially those that affect their profit margins.

 

[meandthehedgehog]

it is Parked with a "d" and good luck getting ANY form of customer service out of him. Sorry that you are another one of his victims of poor customer service but you have joined a very big club

We, the "Ripped-off by Dietsmokes" club members can really do something about it. All it takes is a single post on the Attorney General for the State of Texas website by each club member.

The purpose of this thread is not to let off steam or get my minor issue resolved. Rather to draw attention to the ditesmoke.com business practices and have them fix their flawed system ASAP or face legal consequences.

From what I read on the forums people who'd had a rare chance to communicate with Parked speak of him as a very nice guy willing to go out of his way to make up to his customers. And often failing to follow through on his words later. Unfortunately, being a nice guy is not a profession.

 

[glowgirl]

Considering how well ecig smokers network, and what dedicated customers we are, it seems like customer service should be there #1 priority if they want to be successful.

 

[Bustastew]

I am wondering, exactly what problem are each of you having? I too had a problem with dietsmokes non communication. But eventually they did get back too me. I sent my Joker to Parker because it was frying attys. He tested it for two days and I should get it back next week. Nearly a month waiting for him to do this sucks! However Parker did sound like a decent fellow on the phone... I think maybe they are under manned in the customer service department.

 

[meandthehedgehog]

I am wondering, exactly what problem are each of you having? I too had a problem with dietsmokes non communication. But eventually they did get back too me.

Bustastew, please define "eventually". A month wait? How many emails had you sent before they got back to you? Did they respond to your email or your post on the forum? It's been five messages from me (via email, ticket system, contact form) and almost 2 months now in my case and nothing. As I mentioned earlier, this is not just a single case but rather a pattern in dietsmokes business practices which constitutes a "breach of an express or implied warranty" under Texas Deceptive Trade Practices Act. Whether it's the result of their undermanned customer service department or a bad 2010 horoscope is irrelevant.

 

[Bustastew]

Bustastew, please define "eventually". A month wait? How many emails had you sent before they got back to you? Did they respond to your email or your post on the forum? It's been five messages from me (via email, ticket system, contact form) and almost 2 months now in my case and nothing. As I mentioned earlier, this is not just a single case but rather a pattern in dietsmokes business practices which constitutes a "breach of an express or implied warranty" under Texas Deceptive Trade Practices Act. Whether it's the result of their undermanned customer service department or a bad 2010 horoscope is irrelevant.

What did you order? Man I hope they make it right! Don't get me wrong I am not satisfied with their customer service. But I was thinking it may not be as bad as the forums indicate. People that got stuff in late or orders wrong may have posted, but never updated when it was corrected.

Do what I did, besides emailing I called the guy. I will not post his number on here. Look at your online bank statement. Please update me on the progress of your solution =)