This was posted in the new members section, but wanted to get Bloog enthusiast thoughts as well.
I am new to the forums after I have been a lurker for the last month. I started vaping to get off analogs and yay me, it has been nearly 3 weeks. No issues of wanting to go back and my wife has never been happier. It was time for me to get off of analogs and it worked.
I know many on this site are using bigger and badder devices, but for me it has to look and feel like an analog I guess. I started with the Volcano kit about a month ago and then added a drip tip to it and some great juices thanks to the many great reviews on this board. I know that people say not to drip on an auto, and these are not great units or that there are better choices out there, but in reality, for me I went with a place I heard great customer service stories on because I was new.
Fast forward a month and my device still works great and I have not had a single issue. I decided after reading so many great thoughts and reviews I would add a second device and after much research on this board, I went with the Bloog Maxx Fusion. It seemed to be one of the favorites that still fit my criteria of looking and feeling like an analog.
As I await for the delivery of this device a few things come to mind. Are we as early adopters of devices such as these extremely tolerant of short comings or is this where us "being a junky" or "addicted" just play a larger role? I read so many posts of items that are broken on arrival and you just would not see that tolerated in the mainstream purchasing side of things as much.
Not a knock on the industry or the fine people here obviously, but definitely not something I was used to. I also will say that I hope the Blogg Maxx Fusion blows my mind because their customer service has been a major let down. I have read all the threads about "where are they" and such but assumed it was just over anxious consumers based on the response from other forum members.
I ordered my device last week (saturday) and know they are not open on Saturdays. Because my wife and I are leaving to go on a trip, I wanted to upgrade my shipping to the fastest possible because I had read that items do not always ship same day or next day from them. That was my mistake on the original order as I should have just done it right the first time.
However so far I have called the number on their site over a dozen times (left 2 messages) and never received a call back. I have also emailed them 3 other times with the same info and not received a message back either.
Now I know that the fans will stand behind them and say "patience", and "your device will be there", but to me that is really poor customer service. However in the end, if the device works as advertised and keeps me off that nasty habit of analogs for good, there is not a whole lot to do. It just makes me realize that I need to find out the best place to purchase cartomizers that are a perfect fit outside of their store. It comes down to communication. Follow this forum long for a little bit and you will see some incredible vendors when it comes to communication. Then you see others that have very little. Then you see even others that are incredible with communication when it comes to orders and sales and announcements, but are no where to be found when it comes to concerns. Nothing "wrong" with any of them, but I have my preference in choosing where to spend my money.
To wrap this up, I want to personally thank the wonderful members here at ECF for many things.
1. Making me smell better each day.
2. Saving me money in the long run.
3. Making sure my money was spent wisely.
4. Making sure I have a support side when things go bad.
5. And everything else that goes along with this hobby/addiction/amazing discovery
You are all game changers in my opinion and have been a welcome addition to my life. It is nice to meet all of you. Sorry for the long windedness ahead of time, I guess I should have joined a while back and this would not have all been in one post.
I am new to the forums after I have been a lurker for the last month. I started vaping to get off analogs and yay me, it has been nearly 3 weeks. No issues of wanting to go back and my wife has never been happier. It was time for me to get off of analogs and it worked.
I know many on this site are using bigger and badder devices, but for me it has to look and feel like an analog I guess. I started with the Volcano kit about a month ago and then added a drip tip to it and some great juices thanks to the many great reviews on this board. I know that people say not to drip on an auto, and these are not great units or that there are better choices out there, but in reality, for me I went with a place I heard great customer service stories on because I was new.
Fast forward a month and my device still works great and I have not had a single issue. I decided after reading so many great thoughts and reviews I would add a second device and after much research on this board, I went with the Bloog Maxx Fusion. It seemed to be one of the favorites that still fit my criteria of looking and feeling like an analog.
As I await for the delivery of this device a few things come to mind. Are we as early adopters of devices such as these extremely tolerant of short comings or is this where us "being a junky" or "addicted" just play a larger role? I read so many posts of items that are broken on arrival and you just would not see that tolerated in the mainstream purchasing side of things as much.
Not a knock on the industry or the fine people here obviously, but definitely not something I was used to. I also will say that I hope the Blogg Maxx Fusion blows my mind because their customer service has been a major let down. I have read all the threads about "where are they" and such but assumed it was just over anxious consumers based on the response from other forum members.
I ordered my device last week (saturday) and know they are not open on Saturdays. Because my wife and I are leaving to go on a trip, I wanted to upgrade my shipping to the fastest possible because I had read that items do not always ship same day or next day from them. That was my mistake on the original order as I should have just done it right the first time.
However so far I have called the number on their site over a dozen times (left 2 messages) and never received a call back. I have also emailed them 3 other times with the same info and not received a message back either.
Now I know that the fans will stand behind them and say "patience", and "your device will be there", but to me that is really poor customer service. However in the end, if the device works as advertised and keeps me off that nasty habit of analogs for good, there is not a whole lot to do. It just makes me realize that I need to find out the best place to purchase cartomizers that are a perfect fit outside of their store. It comes down to communication. Follow this forum long for a little bit and you will see some incredible vendors when it comes to communication. Then you see others that have very little. Then you see even others that are incredible with communication when it comes to orders and sales and announcements, but are no where to be found when it comes to concerns. Nothing "wrong" with any of them, but I have my preference in choosing where to spend my money.
To wrap this up, I want to personally thank the wonderful members here at ECF for many things.
1. Making me smell better each day.
2. Saving me money in the long run.
3. Making sure my money was spent wisely.
4. Making sure I have a support side when things go bad.
5. And everything else that goes along with this hobby/addiction/amazing discovery
You are all game changers in my opinion and have been a welcome addition to my life. It is nice to meet all of you. Sorry for the long windedness ahead of time, I guess I should have joined a while back and this would not have all been in one post.
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