It's just so wrong.
Okay I laughed at that.....
I'm still laughing at that...Mad Photoshop skills yo!
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Okay I laughed at that.....
I'm still laughing at that...Mad Photoshop skills yo!
oh no my secret is out. I admit I lost my temper this morning and Apologize to Golfer for saying what I did. As stated in numerous posts its a touchy subject and I shouldnt read the forums before my morning coffee.
Okay I laughed at that.....
I'm still laughing at that...Mad Photoshop skills yo!
LOL. No photoshop, just cut 'n' paste in old fashioned Paint. I should have added the bling bat. Drats. Nice legs Red
Thanks starsong, I got a good laugh from that pic. So much so that I immediately heard the ogre's feet tromping down the stairs to tell me to shutup. Ogre: my dearly beloved wife's term for herself when awakened from a dead sleep or pre-coffee in the morning.
I am at a loss I guess. I am a new member that comes to a board and thanks everybody on the forum for getting me off of analogs. Tells them my story and gets called an a**ho** because a company does not return my emails or phone calls. I was not even a member of the forum when I placed the order. I saw people saying some things on the forum before I placed my order, but because of the constant defense being played by some, I assumed that it is was just some impatient consumers and everything was fine. Yet in the end, it is the same as representing a company if they are the only ones speaking to the company and sharing a company message such as "I just spoke to them and we will know what is going on today".
It being a touchy subject is near comical to me, I must say. A company took people's money and for some they are getting treated like they have a contagious disease. And because others like the product, the people are not supposed to speak about it. I accept your apology, but still cannot believe that anybody (before coffee or not) could think that it is acceptable to feel that way about someone voicing their opinion on a matter that is obviously going on.
Again, thank you to all that have PM'ed me and explained what to expect out of some of these here. You all are wonderful for that and I think after I get my Blogg stuff, I will be joining yo in that "other place".
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I have to totally agree with you golfer. While I love My BMF.... I am totally disappointed with their lack of customer service. I have personally not had any problems with any of my orders.
however, when I first started using the bloog there were reps posting here in the forums daily. im not sure what is going on but .... that has stopped. It kinda sucks. ok so the company is flooded with demand for product, overwhelmed even. I get that. Soooo ..... you hire more staff. Thats what you do when your company is growing. I read they hired a CS rep named chris.... great! so where is he? If his only job is C.S. he should be here in the forums communicating with all us folk.
just sayin' and yes were testy. we found a great product we all love. we growl at the thought that anything could go wrong. I kinda gave up posting in the forum for that reason. uh, like .... without any responses from those in admin whats the point? been a few weeks now .... frustrated.
however, when I first started using the bloog there were reps posting here in the forums daily. im not sure what is going on but .... that has stopped. It kinda sucks. ok so the company is flooded with demand for product, overwhelmed even. I get that. Soooo ..... you hire more staff. Thats what you do when your company is growing. I read they hired a CS rep named chris.... great! so where is he? If his only job is C.S. he should be here in the forums communicating with all us folk.
just sayin'
and yes were testy. we found a great product we all love. we growl at the thought that anything could go wrong. I kinda gave up posting in the forum for that reason. uh, like .... without any responses from those in admin whats the point? been a few weeks now .... frustrated. 
Hi guys.
Golfer, I take full responsibility for not being on this forum lately, and with not giving you the response you deserved. It's a long story which I told in another thread, but I've been offline for a couple weeks since my computer crashed. Getting it fixed or replaced should have been simple, but I have bad computer karma, so it wasn't (and never is for me).
I am also sorry you've had trouble getting a response from our CS department. I'm not involved with that side of things (except for technical questions), but I know they hired a new CS coordinator, Chris, just a bit before my computer crashed, and they're working on setting up an improved CS system.
Bloog was a very small company before I came onboard, with an unexceptional product and a small customer base. But MaxxFusion was a real breakthrough for Bloog, and the demand for it has simply been greater than we were prepared to cope with.
But we're trying to fix that. We've hired two new CS representatives since I came on, plus Chris. We're revamping our website, and will be able to offer better order tracking and confirmation services then. And we have a new arrangement with our manufacturer that should help us prevent sold out items once it gets rolling.
All I can do is apologize and ask that you have patience with us through our growing pains.
Golfer, I take full responsibility for not being on this forum lately, and with not giving you the response you deserved. It's a long story which I told in another thread, but I've been offline for a couple weeks since my computer crashed. Getting it fixed or replaced should have been simple, but I have bad computer karma, so it wasn't (and never is for me).
I am also sorry you've had trouble getting a response from our CS department. I'm not involved with that side of things (except for technical questions), but I know they hired a new CS coordinator, Chris, just a bit before my computer crashed, and they're working on setting up an improved CS system.
Bloog was a very small company before I came onboard, with an unexceptional product and a small customer base. But MaxxFusion was a real breakthrough for Bloog, and the demand for it has simply been greater than we were prepared to cope with.
But we're trying to fix that. We've hired two new CS representatives since I came on, plus Chris. We're revamping our website, and will be able to offer better order tracking and confirmation services then. And we have a new arrangement with our manufacturer that should help us prevent sold out items once it gets rolling.
All I can do is apologize and ask that you have patience with us through our growing pains.
Leaford,
Thank you for your response. I am glad to hear that the company is showing growth. I must ask one question though, if the company has Chris (that seems to be working the CS) and hired a couple of new CS people, where are they? I dont mean on the forum, because while that is a bonus, the first priority should be customers.
I mean returning a phone call or replying to an email should not be a secondary thing. Replying to 5 emails from one customer waiting for a response is not that difficult even if its a stock email to say that customer service is revamping and will be unable to assist for a few days. Especially when emails are going directly to Chris (as he apparently is in charge of this side of things).
I appreciate your apology and take it to heart. In the end, that is all you can do from your side. However being called an A**hole from someone in contact with Chris and being told from that same person that Bloog would have a statement coming and then not making one make me wonder a lot about the future and where my money will be spent.
Thank you for taking the time to respond.
Thank you for your response. I am glad to hear that the company is showing growth. I must ask one question though, if the company has Chris (that seems to be working the CS) and hired a couple of new CS people, where are they? I dont mean on the forum, because while that is a bonus, the first priority should be customers.
I mean returning a phone call or replying to an email should not be a secondary thing. Replying to 5 emails from one customer waiting for a response is not that difficult even if its a stock email to say that customer service is revamping and will be unable to assist for a few days. Especially when emails are going directly to Chris (as he apparently is in charge of this side of things).
I appreciate your apology and take it to heart. In the end, that is all you can do from your side. However being called an A**hole from someone in contact with Chris and being told from that same person that Bloog would have a statement coming and then not making one make me wonder a lot about the future and where my money will be spent.
Thank you for taking the time to respond.
Thank you all for the PM's. Some of you truly know what we are going through and walking on constant eggshells in fear of getting called names and other things by a select few. Its not worth posting the negative anymore or anything about the experience, yet we still feel compelled to share experiences because that is what a forum is about (too some I guess, others do not allow it).
I wont post PMs here obviously, but some of you are so helpful and its an amazing group effort to find something that works. I some day hope that we can all look back at these testing days when we were technically the "lab rats" and say we are all healthier because of it.
Despite differing of opinions we are all here for the same reason and while some feel as though they are compelled to not allow certain comments, the comments are what make other consumers aware.
I wont post PMs here obviously, but some of you are so helpful and its an amazing group effort to find something that works. I some day hope that we can all look back at these testing days when we were technically the "lab rats" and say we are all healthier because of it.
Despite differing of opinions we are all here for the same reason and while some feel as though they are compelled to not allow certain comments, the comments are what make other consumers aware.
Just to jump in quick with my own experience thus far. Placed an order on 3/5 ,billed immediately upon checkout.
Receive a email next day confirming order , never heard anything since. Leaford if you can pass on some suggestions to the higher ups , I order from 2 places both work like this . Place order ,immediately receive confirmation , receive email shortly
After that the order was processed and then a final that it was shipped with a tracking number. All of this usually takes place within 2 days max. I'm in ny and one place is in pa and the other is in long island ny. Standard shipping I usually get my stuff the next day . I'm also about 30 minutes from bloogs adress in nj. So I was expecting the same time period.
Receive a email next day confirming order , never heard anything since. Leaford if you can pass on some suggestions to the higher ups , I order from 2 places both work like this . Place order ,immediately receive confirmation , receive email shortly
After that the order was processed and then a final that it was shipped with a tracking number. All of this usually takes place within 2 days max. I'm in ny and one place is in pa and the other is in long island ny. Standard shipping I usually get my stuff the next day . I'm also about 30 minutes from bloogs adress in nj. So I was expecting the same time period.
Although it wouldn't have shipped til Monday or Tuesday, you should have had it by now. Did you try using the tracking number to see where USPS says it is? I've seen some people say the tracking shows the package taking some really weird detours.
ohhhh, I mis-read that then (you were talking about how it should have worked). First, did you look for an email not from Bloog, but from cs@weblogixx ? Kinda goofy that the order comes from one email and the shipping from another.
I have a question. I send bloog an email on 2/25/11 about one of my batteries not working and have not received a response yet. My question is should i send another email or call or should i wait to hear back from them. I dont want to be pushy but the one battery doesn't work and the other got lost at a walmart when my wallet was stolen it fell out of my pocket or was taken too. So i am back on analogs right at the moment hating the taste and smell. I would love to get this all figured out I love my bloog and i used it a lot. Thanks for listening and I feel better now that I have vented
There was a change in personnel and I think some of the older emails ended up going to someone who isn't there anymore. I've been seeing people lately saying they get a response from the new guy, Chris, pretty quickly. Others not so quickly, but within a couple days. I think you should try again. Bummer about having your wallet stolen! geeeez that sucks.
And others still get no response at all. To the poster, I would definitely keep emailing. Each day that passes is another day eaten up on your warranty technically. You can try calling, but I gave up after about a dozen or so calls with no answer.
Try the DSE906 Extreme Starter Kit at Apollo E-cigs. It is nearly identical to the Bloog; the customer service is amazing; the shipping is free and lightening fast, and it is cheaper. Check it out. I have both the Bloog and the Extreme and cannot tell the difference. I ordered cartomizers for the Bloog on 3/2 and found out Thursday that they are out of stock of what I want. I had to order something different, but the notice came only after I complained about the wait time. On the other hand, I had two cartos from Apollo that were dead; Apollo replaced them immediately. I love both models, but Bloog needs to consider communication and service now that it clearly has a winner with the MaxxFusion.
My experience too. Would have been nice to get a tracking number and confirmation. My order did show up on time but I had to call CS to see if it even shipped. This should be #1 thing Bloog fixes.
I didn't bother suggesting calling the number listed on the website - I don't think anyone has ever had luck with that one.
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