Disgruntled Customer/User...

[Tripster]

Please highlight where I dissed anyone...

dissed past participle, past tense of dis
Verb
Act or speak in a disrespectful way toward.

How was my thread in anyway disrespectful, please highlight the disrespectful portions...to be fair here, I am the one now being disrespected by condescending notions. In the end, our perception on life will always vary from each other along with our observations.
I didn't create this thread for gratuity but appreciated, I created this thread to vent and maybe see if others have gone through something similar and were respectful enough to share their story.

I still haven't used any slander nor condescending notions, I am still bent out of shape but still not raging. I hold my ground on the notion of the vendor to fulfill their sales agreement promise, if I were to accept any gratuity and the vendor later on fulfills that sales agreement, would in turn make me look like a shill and I am defiantly not a shill.

I type how I speak, I am merely a human whom is flawed so in part my ability to type understandable sentences may lack. I have yet to name names and never will publicly until this issue is resolved which it still hasn't by the vendor, I'd say this vendor is being disrespectful on their fulfillment of our sales agreement.

You buy an item and you don't get that said item, would you not be outrage or would you just not care?
I appreciate those who are wanting to give me assistance but how is it that a community is wanting to do this while the vendor isn't?
This is my issue, other customers wanting to help out other customers when vendors turn the other cheek as if it's ethical.
Sales agreements are pretty much a legal binding, follow that agreement and if an issue arrives...correct it.

 

[Iffy]

Well if people are in the giving mood ...I'll take a white ..no no no a Blue provari with all the trimmings. I need some addy's ,carto's, and tank's O-MY . A couple of gallons of juice, one of those buttons that say's "who farted ", and a pony with a mohawk. PM me for my address.
Thank You.

I can help on a few of those! Here ya go...

~~~Provari~~~

1600 Pennsylvania Avenue, Washington DC

 

[tartanraven]

Alright, I am having an issue with a vendor and now I can't post a negative review cause I have to wait 7 days for the vendor to honor my issue...um, waiting games aren't legit especially when money is involved and gives a window of opportunity for the charge to disappear. My issue is this, if it takes a vendor more than 48 hours to remedy a simple wrong item that costs no more than postage ($3.45)...why can I not give a negative review about this?

I have done everything that a customer can do, reported to BBB, file a dispute with my credit card company (pretty embarrassing for a $0.95 difference), file a ticket (on same day as delivered), took a picture of said item, pm the owner, and that's about all I can do as a customer.

In all honesty here I am outraged on how I am being treated, it's like they think I was born yesterday and for the record, it is their fault that they screwed up not mine. My receipt clearly states the correct item I PAID for not the lesser value item I didn't PAY for, why is it so difficult to simply ship out the correct item I PAID for...all I get are excuses with lies...no slander at the moment.

I have held my composure long enough and I never create threads like this, mods if you feel as I dun broke some rule go ahead and delete it...for the rest, the $0.95 difference may seem hilarious to you but its the principal to correct the issue by sending me the correct PAID item without excuses and lies.

I am disabled and am not allowed to work do to my medical issues, so I live off of $300 a month after paying bills/rent...I do not appreciate my money being treated as monopoly money nor being treated like the few customers who have ruined it for the rest of us customers who don't scam vendors and the like.

How much does it hurt a business to send out the correct item that a customer PAID for, instead I get "No problem, unfortunately this is the slow part. Documenting, Trying to re balance stock and reshipping! We will get you. We don't like it when this happens." SLOW...it don't need to be slow since I am simply requesting to have the item I PAID for to be shipped to me, I have stated I am more than willing to resend back the lesser value/incorrect item but I will not send it back until I get the correct item I PAID for.

It's not like I waited 2 weeks to go oh, they sent me the wrong item...I reported the exact moment I opened my package, expecting to have that said item delivered so I can vape vs smoking analogs still. I am seriously ...... off and bent out of shape cause I can't vape without that little inexpensive item ($3.45).

I just want my item I PAID for, is it wrong to post a thread like this after failure of communication from the vendor...if this thread gets deleted, I will no longer be part of this forum since it will appear that ECF is geared more towards pleasing the vendors vs us customers who vape.

Again, I am bent out of shape and don't care what anyone thinks since you are not in my position right now...if you have than you will hopefully understand.

The vendor/s are not allowed to respond outside of their allotted forums, so it's only fair to both of you that you wait to address the issue. If they are registered here, that implies that their business practices are fair based on customer feedback among other things. As for that I highlighted, if that is the case, then why post what you did??

 

[ShyDragon]

I don't care if you have an unlimited income and the price difference was one penny. If I order something it's because I want THAT item not another. Mistakes happen and should be corrected. End of story, IMO. And not "Next time you place an order."

 

[Tripster]

The vendor/s are not allowed to respond outside of their allotted forums, so it's only fair to both of you that you wait to address the issue. If they are registered here, that implies that their business practices are fair based on customer feedback among other things. As for that I highlighted, if that is the case, then why post what you did??

I am more than aware of how vendor rights work on here, it is merely a vent over a sales agreement that wasn't 100% fulfilled/honored and it's a principal in the business industry to correct the issue asap so your customers don't have any reason to vent like I did. Why in the world should it take more than 24 hours to correct a $0.95 difference issue with 100% documented proof, if it takes longer it is merely irresponsibility.

Again, they have a lot of stock so recalculating stock/documenting is an irrelevant excuse.

 

[Trick]

I have to admit, I'm a bit confused. If this part is so important, why not accept someone's offer to send you one? I get that you're upset with this vendor, but by rejecting the assistance that's been offered here it makes it seem like you're more interested in remaining angry than actually resolving the problem, and I confess it makes me wonder what the communication with the vendor has sounded like.

It's not like you still can't hold the vendor's cajones to the fire if you let someone help you out -- you just get up and running faster.

 

[Tripster]

I have to admit, I'm a bit confused. If this part is so important, why not accept someone's offer to send you one? I get that you're upset with this vendor, but by rejecting the assistance that's been offered here it makes it seem like you're more interested in remaining angry than actually resolving the problem.

It's not like you still can't hold the vendor's cajones to the fire if you let someone help you out -- you just get up and running faster.

Accepting gratuity isn't exactly correcting the sales agreement between me and the vendor, it's an honest offer but my morals are high and strong.

 

[minimalsaint]

..........

 

[cyclotron]

When I started reading this thread I was going to reply that I could help get you what you needed as you indicated that you can't vape and have to use analogs because of this problem. I can't do anything to help with getting your issue with your vender resolved and now I've read that others have already offered to help.

I think you'll find that no one here would argue with the premise that the vendor has a responsibilities to remedy the problem in a timely manner.

 

[Coffee Addict]

I think I understand where you are coming from here. It's not the money, or the part. It seems to be the customer service.
If I ordered juice and was sent the wrong flavor, reported it as soon as I opened the package and got the run around he did, sure I'd be just as mad (and that would have nothing to do with money or back-ups I had on hand).
I would expect the vendor to send out what I ordered and figure out the rest later. There are too many vendors out there now to put up with one that has anything less than outstanding customer service.

Stalking the mailman is bad enough...what's worse....stalking the mailman and getting the wrong thing!

 

[Tripster]

.....View attachment 175951.....

That made my day, my face was looking like that for a bit...lol!

 

[minimalsaint]

Which means your day can only get better.
Offer still stands.
Want you to be able to vape.
That is all.

 

[pkj]

Same here. Offer still stands.

 

[Chiku]

I just want to say how impressed I am with the people of this forum! You guys are awesome, offering to send you stuff to someone you don't know so you can help them out. Wow.

 

[armchairnomad]

My only comment on this thread, considering I could barely afford the juice I ordered today and am almost out and worried I might end up going back to analogs again if it runs out before my juice orders come in, (otherwise I'd offer to send something myself as well) is concerning your comment about the vendor sending out the correct item before you return the item they did send, is that almost no vendors will send you the correct item before you return the incorrect one. Otherwise, people could just say they got the wrong thing, and vendors would be sending stuff out and never receiving the incorrect item back.

I had a DOA battery arrive when I first ordered my Blu kit a while back, and Blu offered to send a replacement, but not before I sent back the DOA item with a RMA form. They were nice enough to credit my Blu account $5.00 after receiving the battery back for my shipping costs, and I got the new one in the mail in a week or so.

 

[freeindeed]

wow this is why I love this place! all these people willing to help! you guys are awesome! I had a problem with my last order and haven't heard back from my email, and it is frustrating I understand. but good people like this, who really DO care....that is proof to me that the good far outweighs the bad, at least in the vaping world. makes me really smile. bless you all.

 

[Tripster]

My only comment on this thread, considering I could barely afford the juice I ordered today and am almost out and worried I might end up going back to analogs again if it runs out before my juice orders come in, (otherwise I'd offer to send something myself as well) is concerning your comment about the vendor sending out the correct item before you return the item they did send, is that almost no vendors will send you the correct item before you return the incorrect one. Otherwise, people could just say they got the wrong thing, and vendors would be sending stuff out and never receiving the incorrect item back.

I had a DOA battery arrive when I first ordered my Blu kit a while back, and Blu offered to send a replacement, but not before I sent back the DOA item with a RMA form. They were nice enough to credit my Blu account $5.00 after receiving the battery back for my shipping costs, and I got the new one in the mail in a week or so.

I understand but as of right now, the vendor has obviously stopped all communication efforts with me whilst they're online posting here on ECF...so yea, me as a customer means nothing to them and will not get the item I paid for. Very disrespectful vendor with very unethical/shady business practices.

Time to find a new vendor and hope for the best.

 

[armchairnomad]

I understand but as of right now, the vendor has obviously stopped all communication efforts with me whilst they're online posting here on ECF...so yea, me as a customer means nothing to them and will not get the item I paid for. Very disrespectful vendor with very unethical/shady business practices.

Time to find a new vendor and hope for the best.

Would you PM me because I'm curious as I've placed a few orders recently from a few different vendors that I'm still waiting for. They have all received good reviews, so I'm not worried about it being one of them, but I want to make sure I'm weary in the future.

 

[Orobas]

Just flounce already.

 

[mattiem]

It really pays to find a good vender and stick with that one as much as you can. Just last month I ordered an ego battery for my sister from my favorite vender. After the original charge was gone it wouldn't take a charge. I contacted the vender. He packaged up a new battery and dropped it in the mail. I packaged up the bad battery and dropped it in the mail. The bad battery and the good one passed each other in the mail. That is what I consider fantastic customer service.

I do hope you can get this problem resolved and can find a vender to pretty well stick with.