I emailed innokin twice, because one of my VV3s was dying prematurely. The first time was a mouth ago and I've yet to hear back (other than an auto-response). Has anyone been able to contact them, or do they always ignore their customers?
Does Innokin return emails?
- Thread starter Ed_C
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They use LiveBOX and Skype. I suggest you go that route instead. The results will probably be the same as your emails though.
Sure. I had... what was intended to be just a few questions regarding APV 510 pin depths, turn into a 4 day conversation with an innokin engineer. ;-)
As far as warranty responses... don't know what to tell you. Have you tried contact via facebook, or their live chat, skype or Innokin Service Support Form avenues of customer service?
As far as warranty responses... don't know what to tell you. Have you tried contact via facebook, or their live chat, skype or Innokin Service Support Form avenues of customer service?
No, I just tried to email. I haven't put too much effort into contacting them because I figured I'd just get a tough luck response. I may try one of the other routes. I think I've read that the chat is not in English. Thanks
I am dealing with the same issue. I have used the contact form on their website, emailed them at both their support and info email addresses, and tried 3 or 4 times to chat with them. The first chat session was in Chinese and the chat ended after I requested someone that spoke English. The second chat session I had someone that spoke poor English and they could not understand what I was trying to explain. so, they asked me to video the problem I was having and email it to support@innokin.com. After not hearing back from them I tried chat again and I was told "I was slept just now, too late here so i will go to bed soon. wish you understand." then they closed the chat session. It is pure luck to catch them when their chat support is open. I am very disappointed with their customer service! I have a VTR, MVP, 4 iClear 30s, an iClear xi, and have been planning to purchase a 134 but am rethinking that decision now.
Please share with us how you managed to do that! Have tried every avenue except for Skype with absolutely no luck....I have posted about my experience with them.
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