Devon, Thank you so much for the photo. I understand now. That was super of you to take the time to take and post a photo for us.
Ellie, yes, same source as you. If you purchased extra atamizers or complete kits check the threading. I got an atomizer with bad threading in the kit. That issue I did have to notify them about because there were no obvious burrs that could be removed.
But, don't get upset with puresmoker, they are great people to work with. Stick with this thread and your's will be ok, too. (And mine definitely needed a wrench for both... and I can now wiggle it on and off... lots of strong wiggling but it's getting better.)
rmasu, what I wouldn't give to have a dremel right now, or to have my husband not stroke affected. He was a wizz at fixing things for me. BTW how much does a dremel cost?
Now, back to Ellie, ok find the wrench and get the cart off.
1. Find a bunch of circular pencils and some emery boards.
2. Cut an emery board in thirds lengthwise.
3. Now gently put the emery board into the atomizer to determine the highest point of the coil.
4. Mark the emery board with a thin magic marker at the outer edge. (This will be your guide, that you can see, so as not to damage the coils later on.
5. Now stand the pencil on the eraser end and place the long sliver of emery board next to the pencil with the rougher side out and clasp them tightly together.
6. Now attempt to fiddle them into the hole of the atomizer getting a sliver of the metal band of the pencil inside, too. (If is't to wide/thick, peal off a few layers of the emery board from the finer side, or try a different pencil. None of my pencils were the same diameter eventhough they all looked alike. Also, I used round barrelled pencils, not octogonal)
7. Once you're inside with that connection sand a bit going around in circles.
Check if you made enough progress.
(I didin't make enough so I went on to torquing the pencil in the hole.)
8. Torque = an angular pressure. The pencil will no longer be sanding or moving evenly around in the hole. Your pencil wil be on an angle and you're applying stronger force to the outer edge that is comming in contact with the emery board.
9. Keep doing this, and checking, and doing this and checking.
What you are doing is the same as Devon,8-ball and rmasu suggested but in a different way. Just make sure you get the a sliver of the metal band of the pencil inserted all the way around so your atomizer doesn't get elliptical.
Aside from being up at 3:20AM, this was fun getting help from a lot of people. It feels good to be part of this family, but now I got to sign off and go ni-ni.
Stay with it Ellie, there will be more help and more suggestions. The dremel is by far the fastest, just bring some donuts to your local firehouse one of those guys has got to have a dremel.
Keep posting how you're doing. Don't get upset just imagine how much work those guys at puresmoker went to inorder to get their shipments out ... It's getting harder and harder for the suppliers, so what we can fix here we save them and us time. We'll be with you until you get yours fixed.
(Mine are almost ok now. And, I did what Devon posted after the emery/pencil trick and they got better. I'll proll work on them again tomorrow for awhile, too.)