Eastmall Customer Service - 2 Thumbs Up!!

[Chris41279]

From my current experiences with EM, there customer service is impeccable! Even though i had a DOA battery, and tons of questions about my atty's amidst other things, there responses have been nothing but SUPER NICE and informative! In all honesty, i expected short, non-personal responses. But i've received quite the opposite! Keep up the good work guys, you really make a customer feel like you care!


Based on there customer service, prices, fast shipping, etc.. I'd rate these guys a 15 out of 5! (Yup u read that right)

 

[Di]

Thanks chris,

everyone likes to feel appreciated, for their efforts, and CS is no exception to this,

thank you -

 

[mudmanc4]

Thank you chris41279,

I have had to call on customer service for things on my own , many times in the past.

In life we see the ways different people treat us as individuals , so many times we say to ourselves " man , whats wrong with this person to make then not care about what they say and how they say it "

So you know what you want to hear, so do others ! People just want things taken care of as soon as possible, and they want to know that the person there talking to isnt an automated message simply working by the hour trying to get through there little day .

But we want to know that the person is sincere , and can relate with whatever issue might arise , and talk to that person as if it is the last time they might ever talk to them. And to understand that there issue might very well be effecting a lot more in there life. And do whatever is necessary.

So thanks chris , your thread makes my day

rick

From my current experiences with EM, there customer service is impeccable! Even though i had a DOA battery, and tons of questions about my atty's amidst other things, there responses have been nothing but SUPER NICE and informative! In all honesty, i expected short, non-personal responses. But i've received quite the opposite! Keep up the good work guys, you really make a customer feel like you care!


Based on there customer service, prices, fast shipping, etc.. I'd rate these guys a 15 out of 5! (Yup u read that right)

 

[dskarpus]

Rick - please don't take 2 beers and jump!

 

[NINJIAO]

Wondered how long it takes to get a reply from you guys. having some issue here. Send an email to you on 10th. Haven't got any reply yet. Hmmm.

But shipping was still blazing fast. LOL

 

[Takeone]

I'm waiting on a response also.

 

[Di]

Wondered how long it takes to get a reply from you guys. having some issue here. Send an email to you on 10th. Haven't got any reply yet. Hmmm.

But shipping was still blazing fast. LOL

I'm waiting on a response also.

as I have posted here many times over the past 2 1/2 weeks--

we are being hacked on a regular basis,

and very savagely I might say ------

these hacks disrupt parts of the site

and we lose some files,
and sometimes it stops the email from working--

please be patient,

we are doing our best and it will be fixed soon again ---

 

[Chris41279]

and sometimes it stops the email from working

I thought you guys used Gmail (according to the emails i've sent and received). I thought in order for Gmail to stop working, google would have to go down?

 

[Di]

I thought you guys used Gmail (according to the emails i've sent and received). I thought in order for Gmail to stop working, google would have to go down?

we still have to access our webshop and data base to check your orders and order numbers when you are making warranty claims

or to see when your order was dispatched

and to see if there is, or was a problem in dispatch --

etc etc

so the system up and working properly --
is essential for this work to be done -


the email I was referring to was mainly the internal email to staff from staff
which is essential for communication to check on these things and sort problems around the world.

 

[Chris41279]

Yeh i'd imagine not being able to communicate back and forth might be a major issue. Have you guys ever thought of maybe using a backup program for an instance like this? Im assuming this is a first, so maybe a contingency wasnt needed then. Maybe a chat program such as skype where you can conference call each other also?

 

[Di]

Yeh i'd imagine not being able to communicate back and forth might be a major issue. Have you guys ever thought of maybe using a backup program for an instance like this? Im assuming this is a first, so maybe a contingency wasnt needed then. Maybe a chat program such as skype where you can conference call each other also?

yes, this is the first time we have been unable to get to each other on a regular basis --

we have this now

thanks chris

we are typing our naffing fingers off trying too get things done - hahahahahahahahahahhha


millions of little skypes whizzing accross the world --

hahahahhaahahahahahahahahah

 

[Takeone]

I have been replied to and problems were handled. Thanks team eastmall.

 

[Di]

I have been replied to and problems were handled. Thanks team eastmall.

thanks for letting us know --

we are all pleased for you

and happy to hear that some things are still working-
all beit a bit slower than normal,

you must forgive us, all is backed up
and we are working like little devils to catch up-------

we will get it back on track-
stay with us --------------------------

 

[Chris41279]

All my issues have been solved, without even knowing they were!

I received my items today in the mail, unbeknown to myself!


Thanks again Eastmall, even in a time of duress you guys are still getting things done! Impressive!

 

[Di]

All my issues have been solved, without even knowing they were!

I received my items today in the mail, unbeknown to myself!


Thanks again Eastmall, even in a time of duress you guys are still getting things done! Impressive!

we are all working like little devils back here ------

hair pulled out-----

fingers gnawed down to the elbows,

cursing up a BLUE storm,

keeping our heads above, -- just ---

But, yes, struggling thru it all -


we will get it all back on track-- just watch ---

we never give up -------

 

[Chris41279]

Do you need a manicure now Di?

 

[Di]

Do you need a manicure now Di?

hahahahahaha - chris -


I need ------ a really big stiff ------------------------------ drink --

a wig ---

a manicure ---

my mouth washed out with soap ---

a life preserver or a swim ring floaty -----

and a bucket load of Valium -- hahahahaha

 

[Chris41279]

And those atty's musta been bad from the go, cause the new ones you sent to replace are pushing some nice clouds of vapor in comparison. We'll be sure to keep them nice and moist (not overly) the whole time!!!!


Thanks again Eastmall - 4 thumbs up from my household!

 

[Di]

And those atty's musta been bad from the go, cause the new ones you sent to replace are pushing some nice clouds of vapor in comparison. We'll be sure to keep them nice and moist (not overly) the whole time!!!!


Thanks again Eastmall - 4 thumbs up from my household!

yes, unfortunately it does happen

and we know it does, sometimes,

so we take care of it - we value you all-

they are fantastic aren't they ?

I love 'em too.


And yes --

the firstest -- and mostest importantest rulez for vapin'

always keepz yore battys fully powered,

and yore attys nice and wet ---------