Empty USPS package from V4L: What is customer support from V4L going to do?

[emb]

On Jan 16^th I ordered 20 packs of red energy (4mg). I received an e-mail on the 18^th that the items had been ship.

On Jan 20^th I received an envelope from V4L via USPS. The USPS envelope from V4L was completely empty except a copy of the invoice, not even one package of red energy or anything else was in that envelope.


The same day, Jan 20^th around 3pm EST I opened a support ticket explaining the problem. It is now the 24^th and I have not heard from anyone at V4L.

I don’t know about anyone else here but I can’t afford to be paying people over $155 for empty USPS envelopes.

What is V4L going to do about this issue?

 

[5vz]

Yikes! Was the envelope a USPS envelope with a clear window? If it was, that could mean the package was damaged (meaning package came open probably in the sorting machine, or via handling, and juice lost) but USPS still has to deliver what is left to the address. We get envelopes like that at least once a year at work.

I know that does not help you out. It seems V4L has a great following, and they should respond soon.

 

[K9Luvr]

emb, you can always PM either Mark or Steve with your issue; I'm sure they will help however they are able to.

 

[keyzygirl]

If you put in a ticket on Thursday or Friday sometimes you dont get an answer until Tuesday.They closed early Friday due to a storm and on Monday they try to catch up from the weekend.Just a heads up that they are not ignoring you.

 

[kittypie]

I once had an order with four or five items, and all I got was one pack of cartos. V4L made it right.

 

[SnowDragon]

A. High five each other
B. Laugh all the way to the bank
C. Coordinate a full investigation with the F.B.I.
D. Contact you back and make it right

 

[JenJen]

I am going with "D" for the win!

Worry not, they will fix it!

 

[keyzygirl]

You can always call,That way they can fix you up quickly.

 

[harlock328]

Call them, if they don't try to make it right then create a topic with your concerns.

 

[keyzygirl]

They always make it right so not to worry,lol.

 

[SnowDragon]

Call them, if they don't try to make it right then create a topic with your concerns.

I think we're already there.....

 

[emb]

Thank you everyone for offering your input and suggestions.

I am trying to see if the V4L people from this forum will respond or if they will respond to my ticket that I opened. If not I will be forced to call them (which I really shouldn't have to go through all these steps).

For the record: I have been analog free since April 2010 (almost 2 years). Most of that time I have been a loyal customer of V4L. I have had a few mix ups in the past in my orders and V4L has corrected it very quickly though this is the first time in which I have ended up with a completely empty package/shipment.

I waited very patiently for V4L to restock the red energy 4mg stock - I spent weeks using stuff I didn't like that much. Finally V4L got the 4mg red energy in stock - I ordered it only to find that the package showed up empty on top of which I am almost out of the junk I didn't like that much before.

 

[SnowDragon]

I feel your pain emb, but that whole "it's the prinicipality Smokie" rule sometimes has to be broken. Go onto the their Live Chat or call them repeatedly until you get an answer. If you are unsuccessful by 10 am PST, let me know and I will PM you some cell numbers.

 

[Lisa66]

They probably got into the office an hour ago. As keyzy said, we did have a pretty bad snow storm here on Friday and many work places, including V4L closed early for the safety of the employees - so I think they probably are playing catch-up. I wouldn't be too concerned as I'm sure you'll get a response very soon one way or another.

 

[dohsma]

Thank you everyone for offering your input and suggestions.

I am trying to see if the V4L people from this forum will respond or if they will respond to my ticket that I opened. If not I will be forced to call them (which I really shouldn't have to go through all these steps).

For the record: I have been analog free since April 2010 (almost 2 years). Most of that time I have been a loyal customer of V4L. I have had a few mix ups in the past in my orders and V4L has corrected it very quickly though this is the first time in which I have ended up with a completely empty package/shipment.

I waited very patiently for V4L to restock the red energy 4mg stock - I spent weeks using stuff I didn't like that much. Finally V4L got the 4mg red energy in stock - I ordered it only to find that the package showed up empty on top of which I am almost out of the junk I didn't like that much before.

Hello emb,

If you PM me your order number I will make sure it gets resolved today.

Thanks,

Mark

 

[SnowDragon]

Salvation is near.....

 

[emb]

Thank you Mark, I really do appreciate your response and trying to correct the problem. I just sent you a PM with the order number and even the support tick number just in case. Thank you again.

 

[dohsma]

Hi emb,

Not a problem at all. Got your PM and it will be handled ASAP.

 

[keyzygirl]

Your so good Mark!

 

[plarkinjr]

Was the envelope damaged? As in USPS emptied it? Just curious.