For Me car sales people are redundant. When I'm buying a Car, I'v done my home work!
I come in knowing what I want & what it should cost. I come in & make an offer, First thing they do is tell me they need to pass it by the "Manager". So why isn't the manager sitting there waiting for me to show up?
Because the manager knows how much they have in every vehicle, even the new cars so they have to approve every deal. Banks finance the new cars and some of the used cars on the lot, every month they have to pay a finance fee and the bottom line on the car goes up every month. That's why the banks send people out to the dealer every month to check all the VIN numbers on list of the cars they are financing, to make sure the dealer isn't selling cars, pocking the money and not paying the bank once one is sold.
Sometimes the manager does sell cars, that's called a "house deal", usually, depending on the dealer, a manager doesn't get a commission on it because they are usually paid a salary so all profit goes to the "house". Sometimes a shifty manager will pass a house deal to one of the sales staff for a back room cut, once word gets around that happens all hell will break loose, sales staff complains and the dealer principle will likely fire them if it happens more then once.
I saw a lot of shifty stuff over the years, we had one service manager that would get a car in for say a ticking rocker arm, he would tell the owner it needed an new engine and buy the car from them. Then have the rocker arm replaced by one of the mechanics on a "shop ticket" meaning the dealership paid for the repair, then he'd turn around and sell the car to another customer, the car would never leave the lot. He was selling more used cars from the back lot then the use car dept was, everyone knew it, well except the dealer principle.
That same manager, one college kid left his new Nissan pickup at the shop after an oil change and never came to pick it up, we couldn't get ahold of the kid. Finally we found out he was from another country, had graduated an went home leaving the truck and the bank looking for it. The bank called us asking if we had any other phone numbers for the kid, said they weren't being paid and were looking to repo the truck, we told them it's here in the lot, they said they would had a flat bed there the next day to pick it up. Later in the day I saw the service manager having an duplicate key cut at the part dept for that truck, made me wonder why. The next morning the tow truck showed up with the paperwork to take it, we gave him the keys and told him where it was, he came back in and said he couldn't find it, well it had disappeared overnight... Imagine that...