Wow. I'm so sorry... So you're getting a refund? Do you have to turn your Nautilus in? Are you getting a new one?
Thanks for asking. I got a full refund plus $10 extra credit in exchange. I still wanted new tanks but I couldn't get the real Aspire Nautilus because they only had the fakes and thought they were the real deal. Even the atomizers were fakes.
So I exchanged everything no problem, had kept all receipts, and got a bunch of new stuff. I am perfectly happy, and still hope to get a real set of Aspire Nautilus tanks BUT I will be very careful and skeptical about buying them.
As I have said, these fakes weren't just knockoffs, they were almost complete friggin replicas!
Here are the two main factors that told me they were fake, since the box looks identical down to the plastic sleeve that comes on top of the box. Has holographic sticker and everything on box.
Serial number, when scratched off, will have been used several times. If you go to the website and it says anything other than "Congratulations, the product you have bought is original", you have gotten a fake.
The other big thing is if you check your Instruction Manual compared to others ones on reviews off YouTube, you will notice the color of the word "Nautilus" at the bottom is very faded and a different color.
As far as the unit itself, it will perform terribly, but visually, the differences are so minor, I couldn't really tell the fake from the real one!