Support › Frequently Asked Questions ›
Do products come with warranties?
Unless otherwise noted on the product page, product warranty is 6 months counted from the date of shipment.
Within 3 months after shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 40 or 50% of the item's price, whichever is lower.
3 to 6 months after shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is unavailable.
Afterwards:
Customers may still send defective items back to FastTech. FastTech passes those items back to their manufactures and helps coordinating the repair. Customers are responsible for shipping charges both ways.
Depending on the problem, fees may be assessed by the manufacturers. FastTech will contact customers before committing the repairs.
Parts not covered by standard warranties
Consumables including but not limited to ink, depletion of disposable or primary batteries, etc.
Parts naturally exposed to tear and wear including but not limited to screen protectors, cases, etc.
Damages or degradations caused by improper operations including but not limited to torn cables, blown fuses, bricks due to installation of custom firmwares, etc.
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